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WO-01311344 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Oct 24, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 44 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Dec 15, 2025
33 business days (counted)
Running total: 33 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 30, 2025
10 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Jan 1, 2026
1 business day (counted)
Running total: 44 of ? biz days used
Created: Oct 24, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Dec 15 Ready for Scheduling ▶ Running 33 33
Dec 15 → Dec 30 Scheduled ▶ Running 10 43
Dec 30 → Jan 1 Tech On Site ▶ Running 1 44
Dispatch 2.0d
Coordinators 43.0d
Field Work 2.0d
Billing 2.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
43.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Jan 1, 2026 (on time)
📅
44.5 days Total Age
⏱️
33.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
43.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 (current) Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 Canceled
Installation
Created: Dec 15, 2025
WO-01327143 Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 33.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.5d / 1.0d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
19.3d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

🔧 Work Performed
Giraffe Shuttle Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GSH25461106SA,GSH25461107SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
GEHC MIC Installation - 2 SHUTTLE - 2 STAR

Timeline

📞
▶
3 Case Linked Oct 24, 3:44 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01311344
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 34.0 business days
👷
▶
4 Technician Assigned Dec 15, 3:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T05:00:00.000+0000, 2025-12-30T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 52d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 18, 12:06 PM
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Bennet Dartey Dec 24, 6:17 PM
Scheduled For: 2025-12-24T13:00:00.000+0000
⏳ 1.7 business days
📅
Dispatch Scheduled by Deon Malloy Dec 26, 11:51 AM
Scheduled For: 2025-12-29T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bennet Dartey Dec 29, 7:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
⏳ 2.5 business days
⏱️
3x Labor Added Dec 31, 8:17 PM
Type: Labor
Status: Open
Qty: 0.5, 6, 3
✔️
Status: Completed by Bennet Dartey Dec 31, 10:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏳ 1.1 business days
⏱️
▶
2 Labor Added Jan 2, 8:43 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 9h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:30 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:01 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:59 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 33.5 business days (threshold: 1.0 business days)
Exceeded by 32.5 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 29, 8:00 AM
Created
Oct 24, 3:46 PM
Invoice #
SM-253000

Work Details (4)

Name Type Status Qty Amount Date
WL-03052016 Labor Open 0.5 $100.00 Dec 31, 8:17 PM
WL-03052017 Labor Open 6 $700.00 Dec 31, 8:17 PM
WL-03052018 Labor Open 3 $0.00 Dec 31, 8:17 PM
WL-03052250 Labor Open 0.016666666666667 $38.00 Jan 2, 8:43 AM

Details