Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (12 biz days late)
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Nov 10 → Dec 17, 2025
24 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 10, 2025
Completed: Dec 17, 2025
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 10 → Nov 10 |
Created |
▶ Running
|
0 |
0 |
| Nov 10 → Dec 17 |
Assigned |
▶ Running
|
24 |
24 |
Coordinators
24.9 days
Over SLA
Created: Nov 10, 2025
Due: Dec 10, 2025
Completed: Dec 17, 2025 (6 days late)
⏱️
24.9d in Assigned
Longest Stage
🔄
4 transitions
Status Changes
⚠️
24.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00542129
FW: TEXAS MEDICAL REFURB WORK ORDERS
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
Work Orders from this Case (10)
WO-01314324 (current)
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314325
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314326
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 18, 2025
WO-01314327
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 23, 2025
WO-01314328
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 30, 2025
WO-01314329
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 5, 2026
WO-01314330
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314331
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314332
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
WO-01314334
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
🚨
Primary Delay
24.9 days stuck in "Assigned"
⏱️
Total Delay
24.4 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
24.9d
/ 0.5d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced the bladder, cleaned and calibrated unit.
🔍
Technician Findings
COMPLETED EVALUATION- 30 MIN
CUFF/BLADDER WAS DAMAGED
124-8834-00
⚠️
Problem Description
1 of 10
10 TMS Depot Refurb work orders.
This work order is created for the refurb of an L-assembly for Texas Medical Screening
No SN provided
📄
Description
Model 300 with Backboard
Timeline
📞
Case Number:
00542129
Subject:
FW: TEXAS MEDICAL REFURB WORK ORDERS
Status:
Closed
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
36d 22h, 0m
📄
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1m, 0m
🧾
Invoice Number:
SM-249288
Bottlenecks
Assigned
Duration: 24.9 business days (threshold: 4.0 business hours)
Exceeded by 24.4 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03040403 |
Labor |
Open |
- |
$178.50 |
Dec 17, 9:51 AM |
| WL-03040404 |
Parts |
Open |
1 |
$0.00 |
Dec 17, 9:51 AM |