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WO-01314334 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Depot • PSM

📍 EMSAR Texas Medical Depot - Conforming Parts — 270 Davids Drive, WIlmington OH, 45177

Nov 10, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (38 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
50d
▶ Clock Running
Status: Created
Nov 10 → Jan 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Completed: Jan 27, 2026
Coordinators 50.9d
Billing 0.0d
✗ SLA Missed
Coordinators
50.9 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Dec 10, 2025 Completed: Jan 27, 2026 (47 days late)
📅
50.9 days Total Age
⏱️
50.9d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542129
FW: TEXAS MEDICAL REFURB WORK ORDERS
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (10)
WO-01314324 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314325 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314326 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 18, 2025
WO-01314327 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 23, 2025
WO-01314328 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 30, 2025
WO-01314329 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 5, 2026
WO-01314330 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314331 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314332 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
WO-01314334 (current) Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 50.9 days stuck in "Assigned"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
50.9d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CLEANED AND CALIBRATED UNIT REPLACED THE L-BOARD
🔍 Technician Findings
COMPLETED EVALUATION: 30 MIN The L-Board was broken. 333-7265-00R
⚠️ Problem Description
10 of 10 10 TMS Depot Refurb work orders. This work order is created for the refurb of an L-assembly for Texas Medical Screening No SN provided
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📞
Case Linked Nov 7, 1:16 PM
Case Number: 00542129
Subject: FW: TEXAS MEDICAL REFURB WORK ORDERS
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Nov 10, 11:43 AM
Work Order: WO-01314334
Type: Depot
Priority: PSM
🚨 51.0 business days
⏱️
▶
2 2x Labor Added Jan 27, 3:10 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Robert Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 78d 3h, 0m
📄
▶
3 Status: Ready to Bill Jan 27, 4:05 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252377
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 50.9 business days (threshold: 4.0 business hours)
Exceeded by 50.4 business days

🔗 Related Artifacts

📞
Case 00542129
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot
Branch
N/A
Technician
Bob Cox
Scheduled
N/A
Created
Nov 10, 11:43 AM
Invoice #
SM-252377

Work Details (2)

Name Type Status Qty Amount Date
WL-03080180 Labor Open - $178.50 Jan 27, 3:10 PM
WL-03080181 Parts Open 1 $0.00 Jan 27, 3:10 PM

Details