Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (38 biz days late)
🕐 Clock stopped: Completed (Jan 27, 2026)
50d
▶ Clock Running
Status: Created
Nov 10 → Jan 27, 2026
50 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025
Completed: Jan 27, 2026
Coordinators
50.9 days
Over SLA
Created: Nov 10, 2025
Due: Dec 10, 2025
Completed: Jan 27, 2026 (47 days late)
⏱️
50.9d in Assigned
Longest Stage
🔄
4 transitions
Status Changes
⚠️
50.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00542129
FW: TEXAS MEDICAL REFURB WORK ORDERS
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
Work Orders from this Case (10)
WO-01314324
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314325
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314326
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 18, 2025
WO-01314327
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 23, 2025
WO-01314328
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 30, 2025
WO-01314329
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 5, 2026
WO-01314330
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314331
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314332 (current)
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
WO-01314334
Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
🚨
Primary Delay
50.9 days stuck in "Assigned"
⏱️
Total Delay
50.4 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
50.9d
/ 0.5d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
CLEANED AND CALIBRATED UNIT
REPLACED THE REFERENCE CHART
🔍
Technician Findings
COMPLETED EVALUATION: 30 MIN
THE REFERENCE CHART NEEDS UPDATED
334-7002-06
⚠️
Problem Description
9 of 10
10 TMS Depot Refurb work orders.
This work order is created for the refurb of an L-assembly for Texas Medical Screening
No SN provided
📄
Description
Model 300 with Backboard
Timeline
📞
Case Number:
00542129
Subject:
FW: TEXAS MEDICAL REFURB WORK ORDERS
Status:
Closed
📋
Work Order:
WO-01314332
Type:
Depot
Priority:
PSM
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
78d 3h, 0m
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
🧾
Invoice Number:
SM-252377
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
Bottlenecks
Assigned
Duration: 50.9 business days (threshold: 4.0 business hours)
Exceeded by 50.4 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03080118 |
Labor |
Open |
- |
$178.50 |
Jan 27, 2:48 PM |
| WL-03080119 |
Parts |
Open |
1 |
$0.00 |
Jan 27, 2:48 PM |