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WO-01314327 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Depot • PSM

📍 EMSAR Texas Medical Depot - Conforming Parts — 270 Davids Drive, WIlmington OH, 45177

Nov 10, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (16 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
28d
▶ Clock Running
Status: Created
Nov 10 → Dec 23, 2025
28 business days (counted)
Running total: 28 of ? biz days used
Created: Nov 10, 2025 Completed: Dec 23, 2025
Coordinators 28.9d
Billing 0.0d
✗ SLA Missed
Coordinators
28.9 days
Over SLA
Billing
0.0 days
Created: Nov 10, 2025 Due: Dec 10, 2025 Completed: Dec 23, 2025 (12 days late)
📅
28.9 days Total Age
⏱️
28.9d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
28.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542129
FW: TEXAS MEDICAL REFURB WORK ORDERS
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 7, 2025
Work Orders from this Case (10)
WO-01314324 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314325 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 17, 2025
WO-01314326 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 18, 2025
WO-01314327 (current) Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 23, 2025
WO-01314328 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Dec 30, 2025
WO-01314329 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 5, 2026
WO-01314330 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314331 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 6, 2026
WO-01314332 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
WO-01314334 Invoiced
Depot • Bob Cox
Created: Nov 10, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 114 days old
🚨
Primary Delay 28.9 days stuck in "Assigned"
⏱️
Total Delay 28.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
28.9d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CALIBRATED AND CLEANED UNIT
🔍 Technician Findings
COMPLETED EVALUATION: 30 MIN NO PARTS NEEDED
⚠️ Problem Description
4 of 10 10 TMS Depot Refurb work orders. This work order is created for the refurb of an L-assembly for Texas Medical Screening No SN provided
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📞
Case Linked Nov 7, 1:16 PM
Case Number: 00542129
Subject: FW: TEXAS MEDICAL REFURB WORK ORDERS
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Nov 10, 11:40 AM
Work Order: WO-01314327
Type: Depot
Priority: PSM
🚨 29.0 business days
⏱️
▶
2 Labor Added Dec 23, 4:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 43d 4h, 0m
📄
▶
3 Status: Ready to Bill Dec 24, 10:10 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249888

Bottlenecks

Assigned
Duration: 28.9 business days (threshold: 4.0 business hours)
Exceeded by 28.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00542129
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot
Branch
N/A
Technician
Bob Cox
Scheduled
N/A
Created
Nov 10, 11:40 AM
Invoice #
SM-249888

Work Details (1)

Name Type Status Qty Amount Date
WL-03046532 Labor Open - $178.50 Dec 23, 4:01 PM

Details