Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 4, 2025
Completed: Dec 9, 2025
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 4 → Dec 4 |
Created |
▶ Running
|
0 |
0 |
| Dec 4 → Dec 5 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Dec 5 → Dec 9 |
Assigned |
▶ Running
|
2 |
3 |
| Dec 9 → Dec 9 |
Tech On Site |
▶ Running
|
0 |
3 |
Coordinators
4.1 days
Over SLA
Created: Dec 4, 2025
Due: Dec 31, 2025 (64 days overdue)
⏱️
3.0d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Work Orders from this Case (18)
WO-01318869
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 (current)
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871
Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318880
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318881
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318884
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025
WO-01318885
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
🚨
Primary Delay
3.0 days stuck in "Assigned"
⏱️
Total Delay
2.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.1d
/ 1.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12.10.25 hshaw - moved WO to BR, new contract
🔧
Work Performed
'25.12.09_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍
Technician Findings
'25.12.09_MStelter: Asset is due for PM.
⚠️
Problem Description
Preventive Maintenance
📄
Description
3002 Secure II Bed, Electric
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01318870_12/9/2025 5:52 PM.pdf
Dec 9, 2025
Timeline
📞
Case Number:
00548659
Subject:
GE Healthcare - Bell Bed PMs.xlsx
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
15h 15m
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
4d 9h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
23m, 0m
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Billing Review
Duration in Previous:
18h 9m, 0m
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03032102 |
Labor |
Open |
1 |
$0.00 |
Dec 9, 6:56 PM |