Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 43 biz days overdue
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 11, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
53d
▶ Clock Running
Status: Reschedule
Dec 16 → Mar 5, 2026
53 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 4, 2025
Today
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 4 → Dec 4 |
Created |
▶ Running
|
0 |
0 |
| Dec 4 → Dec 5 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Dec 5 → Dec 11 |
Assigned |
▶ Running
|
4 |
5 |
| Dec 11 → Dec 12 |
Tech On Site |
▶ Running
|
1 |
6 |
| Dec 12 → Dec 16 |
Tech Off Site |
▶ Running
|
2 |
8 |
| Dec 16 → Dec 16 |
Completed |
▶ Running
|
0 |
8 |
| Dec 16 → Dec 16 |
Closed |
▶ Running
|
0 |
8 |
| Dec 16 → Mar 5 |
Reschedule |
▶ Running
|
53 |
61 |
Coordinators
6.1 days
Over SLA
Field Work
4.3 days
Over SLA
Created: Dec 4, 2025
Due: Dec 31, 2025 (64 days overdue)
⏱️
5.0d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Work Orders from this Case (18)
WO-01318869
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871
Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318880
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318881
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 (current)
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318884
Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025
WO-01318885
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891
Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
🚨
Primary Delay
5.0 days stuck in "Assigned"
⏱️
Total Delay
5.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.1d
/ 1.0d SLA
Tech On Site
2.0d
/ 1.0d SLA
Tech Off Site
2.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
'25.12.16_MStelter: Started PM but found extensive damage. Unit was taken out of servcie. (Stelter '25.12.12)
🔧
Work Performed
'25.12.11_MStelter: Started PM but found damage too extensive to continue. Took out of service.
🔍
Technician Findings
'25.12.11_MStelter: Asset is due for PM.
⚠️
Problem Description
Preventive Maintenance
📄
Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Timeline
📞
Case Number:
00548659
Subject:
GE Healthcare - Bell Bed PMs.xlsx
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
15h 4m
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
6d 0h
⏱️
Type:
Labor
Status:
Open
Qty:
1.5
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
1d 6h
✔️
From:
Tech Off Site, Completed, Closed
To:
Completed, Closed, Reschedule
Duration in Previous:
3d 18h, 0m
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech Off Site
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03033949 |
Labor |
Open |
1.5 |
$0.00 |
Dec 11, 10:44 AM |