Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318876 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Dec 16, 2025

⛔ Blocked
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 43 biz days overdue
Active: 61 biz days
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 16, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
53d
▶ Clock Running
Status: Reschedule
Dec 16 → Mar 5, 2026
53 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 4, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 1
Dec 5 → Dec 16 Assigned ▶ Running 7 8
Dec 16 → Dec 16 Tech On Site ▶ Running 0 8
Dec 16 → Dec 16 Completed ▶ Running 0 8
Dec 16 → Dec 16 Closed ▶ Running 0 8
Dec 16 → Mar 5 Reschedule ▶ Running 53 61
Dispatch 0.0d
Coordinators 9.1d
Field Work 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Field Work
0.0 days
Created: Dec 4, 2025 Due: Dec 31, 2025 (64 days overdue)
📅
8.1 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 (current) Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318880 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318881 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318884 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025
WO-01318885 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
At Risk - Monitor Closely
Reschedule • 90 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.11_MStelter: Searched but CNL
🔍 Technician Findings
Could not locate asset.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 9m
⚠️ 6.0 business days
⏱️
Labor Added Dec 12, 4:06 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Dec 16, 3:38 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Mark Stelter
From: Completed, Closed
To: Closed, Reschedule
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Reschedule
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:53 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03036185 Labor Open 1 $0.00 Dec 12, 4:06 PM

Details