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WO-01318875 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Dec 9, 2025

🔴 Behind
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 1
Dec 5 → Dec 9 Assigned ▶ Running 2 3
Dec 9 → Dec 9 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.1 days
Created: Dec 4, 2025 Due: Dec 31, 2025 (64 days overdue)
📅
3.1 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 (current) Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318880 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318881 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318884 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025
WO-01318885 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
On Track
Billing Review • 90 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.10.25 hshaw - moved WO to BR, new contract

🔧 Work Performed
'25.12.09_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.09_MStelter: Asset due for PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 13m
⏳ 3.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 9, 4:35 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 7h
⏱️
▶
3 Labor Added Dec 9, 5:35 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Dec 10, 1:06 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 28m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:53 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03031979 Labor Open 1 $0.00 Dec 9, 5:35 PM

Details