Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318871 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 8 biz days
🕐 Clock stopped: Canceled (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 16, 2025
7 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 4, 2025 Canceled: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 1
Dec 5 → Dec 16 Assigned ▶ Running 7 8
Dispatch 0.0d
Coordinators 9.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.1 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
8.1 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 (current) Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318880 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318881 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318884 Reschedule
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025
WO-01318885 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Billing Review
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
At Risk - Monitor Closely
Canceled • 90 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.17.25 cha SReich to cancel WO.

12/17/25 SReich - Per a teams message from Jennifer Johnson, there is already a WO on the system, no follow up needed.


Bed is out of service awating repair. PM cannot be completed until after repair.

🔧 Work Performed
None = waiting on repair.
🔍 Technician Findings
waiting on repair
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 14m
⚠️ 8.0 business days
✔️
Status: Completed by Mark Stelter Dec 16, 3:34 PM
From: Assigned, Completed, Reschedule
To: Completed, Reschedule, Closed
Duration in Previous: 11d 6h, 0m
🚫
Status: Canceled by Sherry Reich Dec 17, 11:20 AM
From: Closed
To: Canceled
Duration in Previous: 19h 44m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:52 PM
Invoice #
N/A

Details