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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340579 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • P7

📍 LOVELACE BIOMEDICAL RESEARCH INST - KIRTLAND A F B — BLDG 9217 AREA Y, Albuquerque NM, 87115

Jan 29, 2026 → Feb 20, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (8 biz days late)
Active: 15 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 5 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 20, 2026
10 business days (counted)
Running total: 15 of 7 biz days used
Created: Jan 29, 2026 Completed: Feb 20, 2026
Business Days Used 15 / 7
0 7d budget +8d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 30 Created ▶ Running 1 1 / 7
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 1 / 7
Jan 30 → Feb 5 Assigned ▶ Running 4 5 / 7
Feb 5 → Feb 20 Scheduled ▶ Running 10 15 / 7
Dispatch 2.0d
Coordinators 15.2d
Field Work 0.0d
Billing 1.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
15.2 days
Over SLA
Field Work
0.0 days
Billing
1.1 days
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
16.0 days Total Age
⏱️
10.3d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
21.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562837
South location quote
Closed
Q-00032220 South Campus Only Refrigerator/Freezers PM needed on 80 units. Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
Priority
High
Origin
Phone
Reason
New Case
Contact
Karen Menden
Owner
Shelby Robinson
Created
Jan 28, 2026
Work Orders from this Case (78)
WO-01340568 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340574 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340576 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340579 (current) Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340584 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340586 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340587 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340591 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340593 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340596 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340597 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340598 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340600 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340602 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340605 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340635 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340637 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340639 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340640 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340641 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340643 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340645 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340646 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340648 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340650 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340652 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340655 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340656 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340657 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340660 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340662 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340663 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340667 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340671 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340672 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340674 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340675 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340676 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340678 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340680 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340682 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340683 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340685 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340686 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340687 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340688 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340689 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340690 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340695 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340696 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340699 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340703 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340704 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340705 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340708 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340709 Canceled
PM/CAL • Ben Heinz
Created: Jan 29, 2026
WO-01340712 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340713 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340714 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340715 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340716 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340717 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340718 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340719 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340720 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340721 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340723 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340724 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340725 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340726 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340727 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340728 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340729 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340730 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340731 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340733 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340847 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340848 Canceled
PM/CAL
Created: Jan 29, 2026
Completed with significant delays
Invoiced • 34 days old
🚨
Primary Delay 10.3 days stuck in "Scheduled"
⏱️
Total Delay 21.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
2.0d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.1d / 1.0d SLA
WO Correction Needed
1.0d
L2 Review
0.2d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - missing Labor PM

2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center 2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568

🔧 Work Performed
Refrigerator/Freezer PM and Calibration Performed
🔍 Technician Findings
Unit working
⚠️ Problem Description
Q-00032220 South Campus Only Refrigerator/Freezers PM needed on 80 units. Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄 Description
Thermo Fisher Scientific Freezer Upright or Chest (-86 UltraLow) Revco UltraLow Temp (-86) Models

Timeline

📞
Case Linked Jan 28, 10:47 AM
Case Number: 00562837
Subject: South location quote
Status: Closed
📋
Work Order Created Jan 29, 9:48 AM
Work Order: WO-01340579
Type: PM/CAL
Priority: P7
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Alan Adams Jan 30, 11:48 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 1d 1h
👷
▶
2 Technician Assigned Jan 30, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6d 4h
🚨 10.9 business days
✔️
▶
2 Status: Completed Feb 20, 8:29 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben Heinz
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 24, 9:15 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 12h
⏱️
▶
2 Labor Added Feb 25, 9:52 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Heinz
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 37m
⚠️ 6.0 business days
👀
Status: L2 Review by Alan Adams Mar 4, 2:02 PM
From: Closed
To: L2 Review
Duration in Previous: 7d 4h
🏁
Status: Closed by Alan Adams Mar 4, 3:35 PM
From: L2 Review
To: Closed
Duration in Previous: 1h 33m
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 10:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 33m
📨
Status: Invoice Pending by Hannah Shaw Mar 4, 10:38 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29m
🧾
▶
2 Invoice Created Mar 4, 10:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m

Bottlenecks

L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00562837
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
PM/CAL
Branch
N/A
Technician
Ben Heinz
Scheduled
Feb 17, 10:00 AM
Created
Jan 29, 9:48 AM
Invoice #
SM-255620

Work Details (1)

Name Type Status Qty Amount Date
WL-03119144 Labor Open 0.33333333333333 $233.00 Feb 25, 9:52 AM

Details