Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center 2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
🔧Work Performed
Refrigerator/Freezer PM and Calibration Performed
🔍Technician Findings
Unit Working
⚠️Problem Description
Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄Description
Panasonic Laboratory Refrigerator All Models
📞
Call
Completed Feb 2, 2026
2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
Feb 24, 2026 9:20pm
@Craig Dempsey @Yecenia Campos This project involves 80 WO's. Tech needs to enter his labor hour to each WO to reflect each SN# on the invoice. I can't move each WO to BC, please assist.
PDF
LSFSF001.A Temperature Calibration Data Form
Jan 30, 2026
EXCEL_X
Copy of PO 4518824382 equipment_80 units
Jan 30, 2026
PDF
LSPM0001.B Rev.1 - Laboratory Refrigerator and Freezer PM Checklist
Jan 30, 2026
PDF
1340586 Temperature Calibration Data
Feb 20, 2026
PDF
1340586 Freezer PM Checklist
Feb 20, 2026
PDF
1340586 Freezer PM Checklist
Mar 4, 2026
Timeline
📞
Case Linked Jan 28, 10:47 AM
Case Number:00562837
Subject:South location quote
Status:Closed
📋
Work Order Created Jan 29, 9:53 AM
Work Order:WO-01340586
Type:PM/CAL
Priority:P7
⏳2.0 business days
📅
Status: Ready for Scheduling by Alan AdamsJan 30, 11:51 AM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:1d 1h
👷
▶
2
Status: Assigned Jan 30, 11:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Ben Heinz
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Feb 5, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 4h
🚨10.9 business days
✔️
▶
2
Status: Completed Feb 20, 8:37 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben Heinz
From:Completed
To:Closed
Duration in Previous:1m
⏳4.0 business days
✏️
Status: WO Correction Needed by Hannah ShawFeb 25, 8:15 PM
From:Closed
To:WO Correction Needed
Duration in Previous:5d 11h
⏳2.5 business days
⏱️
▶
2
Labor Added Feb 27, 10:06 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Heinz
From:WO Correction Needed
To:Closed
Duration in Previous:1d 13h
⏳4.0 business days
👀
▶
2
Status: L2 Review Mar 4, 1:57 PM
Status: L2 Review → Status: Closed
🏁
Status: Closed by Alan Adams
From:L2 Review
To:Closed
Duration in Previous:4m
📄
Status: Ready to Bill by Hannah ShawMar 4, 10:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:8h 8m
📨
Status: Invoice Pending by Hannah ShawMar 4, 10:38 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:28m
🧾
▶
2
Invoice Created Mar 4, 10:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:8m
Bottlenecks
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)