Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center 2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
🔧Work Performed
Refrigerator/Freezer PM and Calibration Performed
🔍Technician Findings
Unit Working
⚠️Problem Description
Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄Description
Panasonic Freezer Upright or Chest
📞
Call
Completed Feb 2, 2026
2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
PDF
PO#4518824382
Jan 29, 2026
PDF
LSPM0001.B Rev.1 - Laboratory Refrigerator and Freezer PM Checklist
Jan 30, 2026
PDF
LSFSF001.A Temperature Calibration Data Form
Jan 30, 2026
EXCEL_X
Copy of PO 4518824382 equipment_80 units
Jan 30, 2026
PDF
1340597 Temperature Calibration Data
Feb 20, 2026
PDF
1340597 Freezer PM Checklist
Feb 20, 2026
PDF
1340597 Freezer PM Checklist
Mar 4, 2026
Timeline
📞
Case Linked Jan 28, 10:47 AM
Case Number:00562837
Subject:South location quote
Status:Closed
📋
Work Order Created Jan 29, 10:05 AM
Work Order:WO-01340597
Type:PM/CAL
Priority:P7
⏳2.0 business days
📅
▶
3
Status: Ready for Scheduling Jan 30, 11:58 AM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Kaitlyn Kelch
Technician:Ben Heinz
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Feb 5, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 4h
🚨10.9 business days
✔️
▶
2
Status: Completed Feb 20, 8:38 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben Heinz
From:Completed
To:Closed
Duration in Previous:2m
⏳4.0 business days
✏️
Status: WO Correction Needed by Hannah ShawFeb 25, 8:20 PM
From:Closed
To:WO Correction Needed
Duration in Previous:5d 11h
⏳2.5 business days
⏱️
▶
2
Labor Added Feb 27, 10:08 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Heinz
From:WO Correction Needed
To:Closed
Duration in Previous:1d 13h
⏳4.0 business days
👀
Status: L2 Review by Alan AdamsMar 4, 10:21 AM
From:Closed
To:L2 Review
Duration in Previous:5d 0h
🏁
Status: Closed by Alan AdamsMar 4, 1:27 PM
From:L2 Review
To:Closed
Duration in Previous:3h 6m
📄
Status: Ready to Bill by Hannah ShawMar 4, 10:12 PM
From:Closed
To:Ready to Bill
Duration in Previous:8h 44m
📨
Status: Invoice Pending by Hannah ShawMar 4, 10:38 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26m
🧾
▶
2
Invoice Created Mar 4, 10:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:8m
Bottlenecks
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)