Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P7
SLA Clock
7 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (6 biz days late)
🕐 Clock stopped: Canceled (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 5 of 7 biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 18, 2026
8 business days (counted)
Running total: 13 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 13 of 7 biz days used
Created: Jan 29, 2026
Canceled: Feb 18, 2026
Business Days Used
13 / 7
0
7d budget
+6d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 29 → Jan 30
Created
▶ Running
1
1 / 7
Jan 30 → Jan 30
Ready for Scheduling
▶ Running
0
1 / 7
Jan 30 → Feb 5
Assigned
▶ Running
4
5 / 7
Feb 5 → Feb 18
Scheduled
▶ Running
8
13 / 7
Feb 18 → Feb 18
Entered
▶ Running
0
13 / 7
Dispatch Over SLA
Coordinators Over SLA
Created: Jan 29, 2026
Due: Feb 27, 2026
Completed: Feb 18, 2026 (9 days early)
⏱️
8.3d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
11.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00562837
South location quote
Closed
Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
Work Orders from this Case (78)
WO-01340568
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340574
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340576
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340579
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340584
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340586
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340587
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340591
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340593
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340596
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340597
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340598
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340600
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340602
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340605
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340635
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340637
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340639
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340640
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340641
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340643
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340645
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340646
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340648
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340650
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340652
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340655
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340656
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340657
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340660
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340662
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340663
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340667
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340671
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340672
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340674
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340675
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340676
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340678
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340680
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340682
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340683
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340685
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340686
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340687
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340688
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340689
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340690
Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340695
Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340696
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340699
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340703
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340704
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340705 (current)
Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340708
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340709
Canceled
PM/CAL • Ben Heinz
Created: Jan 29, 2026
WO-01340712
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340713
Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340714
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340715
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340716
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340717
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340718
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340719
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340720
Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340721
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340723
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340724
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340725
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340726
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340727
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340728
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340729
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340730
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340731
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340733
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340847
Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340848
Canceled
PM/CAL
Created: Jan 29, 2026
🚨
Primary Delay
8.3 days stuck in "Scheduled"
⏱️
Total Delay
11.3 business days over SLA thresholds
SLA vs Actual Time by Status
L2 Screening
1.9d
/ 1.0d SLA
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
8.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
📋 Tasks (1)
📎 Files (5)
🔒
Internal CSA Notes
2/18 KKelch-per BHeinz, this machine is going through an extensive calibration process that is being completed by another provider. Please cancel
2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center
2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
⚠️
Problem Description
Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄
Description
VWR Scientific Incubator CO2 Water Jacketed VWR Brand CO2 H2O Jacketed Models
📞
Call
Completed
Feb 2, 2026
2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
PDF
PO#4518824382
Jan 29, 2026
PDF
LSPM0002.B Rev.1 - Incubator PM Checklist
Jan 30, 2026
PDF
LSFSF005.A Carbon Dioxide Calibration Data Form
Jan 30, 2026
EXCEL_X
Copy of PO 4518824382 equipment_80 units
Jan 30, 2026
PDF
LSFSF001.A Temperature Calibration Data Form
Jan 30, 2026
Timeline
📞
Case Number:
00562837
Subject:
South location quote
Status:
Closed
📋
Work Order:
WO-01340705
Type:
PM/CAL
Priority:
P7
📅
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
4m
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
6d 2h
🆕
From:
Scheduled
To:
Entered
Duration in Previous:
12d 16h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
19m
Bottlenecks
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days