Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center 2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
🔧Work Performed
Refrigerator/Freezer PM and Calibration Performed
🔍Technician Findings
Unit Working
⚠️Problem Description
Q-00032220
South Campus Only Refrigerator/Freezers PM needed on 80 units.
Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄Description
PHCBI - MDF-DU901VHA VIP ECO Ultra-Low Freezer
📞
Call
Completed Feb 2, 2026
2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
Feb 23, 2026 9:46am
/WO-01340731 new work order number created for additional requested service (case #00466513) work order number added to forms and uploaded
PDF
PO#4518824382
Jan 29, 2026
EXCEL_X
Copy of PO 4518824382 equipment_80 units
Jan 30, 2026
PDF
LSFSF001.A Temperature Calibration Data Form
Jan 30, 2026
PDF
LSPM0001.B Rev.1 - Laboratory Refrigerator and Freezer PM Checklist
Jan 30, 2026
PDF
1340731 Freezer PM Checklist
Feb 20, 2026
PDF
1340731 Temperature Calibration Data
Feb 20, 2026
PDF
RF330 Temperature Calibration Data
Feb 23, 2026
PDF
RF330 Freezer PM Checklist
Feb 23, 2026
Timeline
📞
Case Linked Jan 28, 10:47 AM
Case Number:00562837
Subject:South location quote
Status:Closed
⏳2.0 business days
📋
Work Order Created Jan 29, 12:23 PM
Work Order:WO-01340731
Type:PM/CAL
Priority:P7
⏳2.0 business days
📅
Status: Ready for Scheduling by Alan AdamsJan 30, 1:42 PM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:1d 1h
👷
▶
2
Technician Assigned Jan 30, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Feb 5, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6d 2h
🚨10.9 business days
✔️
▶
2
Status: Completed Feb 20, 9:29 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben Heinz
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
👀
Status: L2 Review by Alan AdamsFeb 23, 9:34 AM
From:Closed
To:L2 Review
Duration in Previous:3d 0h
🏁
Status: Closed by Alan AdamsFeb 23, 9:46 AM
From:L2 Review
To:Closed
Duration in Previous:12m
⏳3.0 business days
✏️
Status: WO Correction Needed by Hannah ShawFeb 25, 8:47 PM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 11h
⏳2.4 business days
⏱️
▶
2
Labor Added Feb 27, 11:16 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Heinz
From:WO Correction Needed
To:Closed
Duration in Previous:1d 14h
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 9:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 9h
📨
▶
3
Status: Invoice Pending Mar 3, 2:22 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255414
Bottlenecks
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)