Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Healthcare Provider | 1,279 | $52,669 | 71% | 61.5 mi | 290 | ✈ 9 | $261,778 | 24 |
| 2 | Kiosk | 331 | $10,431 | 14.1% | 47.0 mi | 79 | — | $8,104 | 17 |
| 3 | Bed Services | 143 | $5,348 | 7.2% | 55.8 mi | 13 | ✈ 1 | $3,832 | 7 |
| 4 | EMS | 476 | $3,652 | 4.9% | 11.5 mi | 11 | — | $49,602 | 11 |
| 5 | Project | 3 | $1,544 | 2.1% | 768.2 mi | 2 | — | $319 | 2 |
| 6 | Animal Health | 19 | $332 | 0.4% | 26.0 mi | 4 | — | $5,864 | 9 |
| 7 | Lab/Power | 18 | $199 | 0.3% | 16.5 mi | 1 | — | $770 | 3 |
| 8 | Training/Other | 24 | $0 | 0% | 0.0 mi | 0 | ✈ 1 | $2,894 | 14 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | MA | 485 | $23,448 | 72.2 mi | ✈ 5 | |
| 2 | NY | 875 | $18,877 | 32.2 mi | ✈ 4 | |
| 3 | NH | 54 | $9,687 | 267.7 mi | — | |
| 4 | CT | 290 | $6,207 | 31.9 mi | — | |
| 5 | PA | 77 | $5,475 | 106.1 mi | — | |
| 6 | RI | 78 | $3,972 | 76.0 mi | ✈ 1 | |
| 7 | NJ | 373 | $2,397 | 9.6 mi | ✈ 1 | |
| 8 | OH | 9 | $1,071 | 177.7 mi | — | |
| 9 | ME | 15 | $961 | 95.6 mi | — | |
| 10 | VT | 9 | $880 | 145.9 mi | — | |
| 11 | MI | 11 | $547 | 74.2 mi | — | |
| 12 | DE | 14 | $124 | 13.2 mi | — |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | Nashua | NH | 13 | $3,338 | 383.2 mi | — | |
| 2 | Philadelphia | PA | 43 | $3,225 | 112.0 mi | — | |
| 3 | Bronx | NY | 26 | $2,724 | 156.4 mi | ✈ 2 | |
| 4 | East Greenwich | RI | 6 | $2,063 | 513.2 mi | ✈ 1 | |
| 5 | Langhorne | PA | 16 | $1,974 | 184.1 mi | — | |
| 6 | GROTON | NY | 4 | $1,838 | 685.9 mi | — | |
| 7 | West Roxbury | MA | 3 | $1,698 | 844.6 mi | — | |
| 8 | BOSTON | MA | 4 | $1,624 | 606.0 mi | — | |
| 9 | Peabody | MA | 10 | $1,161 | 173.3 mi | — | |
| 10 | Norwell | MA | 9 | $1,111 | 184.2 mi | ✈ 1 | |
| 11 | Wilmington | OH | 7 | $1,071 | 228.4 mi | — | |
| 12 | Bellerose | NY | 7 | $1,055 | 225.0 mi | — | |
| 13 | Cambridge | MA | 12 | $1,038 | 129.1 mi | — | |
| 14 | Manchester | NH | 3 | $941 | 467.9 mi | — | |
| 15 | Boston | MA | 46 | $902 | 29.3 mi | ✈ 1 | |
| 16 | Burlington | MA | 6 | $868 | 216.1 mi | — | |
| 17 | Framingham | MA | 8 | $838 | 156.3 mi | — | |
| 18 | Middletown | CT | 19 | $833 | 65.4 mi | — | |
| 19 | Lowell | MA | 5 | $819 | 244.4 mi | — | |
| 20 | Eastham | MA | 4 | $800 | 298.6 mi | — | |
| 21 | Raymond | NH | 4 | $788 | 293.9 mi | — | |
| 22 | Monroe | NY | 7 | $760 | 162.0 mi | — | |
| 23 | Westford | MA | 3 | $758 | 377.0 mi | — | |
| 24 | New Haven | CT | 27 | $755 | 41.7 mi | — | |
| 25 | Portsmouth | NH | 4 | $672 | 250.6 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Kourtney Smith | 2,293 | $74,174 | 48.3 mi | 400 | ✈ 11 | $333,164 | 33 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | James Duff | 28 | $15,705 | 852 mi | 837.2 mi | 28 | ✈ 3 | 4 | $9,571 | |
| 2 | Christopher Carroll | 11 | $6,943 | 974 mi | 942.1 mi | 11 | ✈ 1 | 3 | $4,567 | |
| 3 | Yves Dessin | 7 | $5,149 | 1,105 mi | 1,097.9 mi | 7 | — | 2 | $4,862 | |
| 4 | Joseph Anderson | 6 | $4,888 | 1,292 mi | 1,216.0 mi | 6 | — | 4 | $3,262 | |
| 5 | Michael Swingle | 9 | $4,283 | 730 mi | 710.3 mi | 9 | — | 1 | — | |
| 6 | Mohamed Shareed | 163 | $3,948 | 55 mi | 36.1 mi | 55 | — | 5 | $18,500 | |
| 7 | Edward Arias | 165 | $3,767 | 53 mi | 34.1 mi | 47 | — | 3 | $22,993 | |
| 8 | David Trost | 208 | $3,519 | 46 mi | 25.2 mi | 29 | — | 6 | $36,520 | |
| 9 | David Cavaco | 186 | $3,415 | 41 mi | 27.4 mi | 17 | ✈ 2 | 5 | $36,072 | |
| 10 | Nick O'Neill | 113 | $3,008 | 48 mi | 39.7 mi | 31 | ✈ 1 | 4 | $16,648 | |
| 11 | Luis Torres | 222 | $2,535 | 51 mi | 17.0 mi | 40 | — | 6 | $27,336 | |
| 12 | Pete Ramos | 214 | $2,476 | 39 mi | 17.3 mi | 11 | — | 6 | $36,105 | |
| 13 | Erwin Forster | 142 | $2,070 | 56 mi | 21.8 mi | 45 | ✈ 1 | 2 | $13,145 | |
| 14 | Taylor Duda | 72 | $2,038 | 59 mi | 42.3 mi | 9 | — | 2 | $3,703 | |
| 15 | Curtis Allen | 154 | $957 | 27 mi | 9.3 mi | 13 | ✈ 1 | 3 | $12,912 | |
| 16 | Darrell Hope | 144 | $843 | 27 mi | 8.7 mi | 5 | — | 4 | $24,393 | |
| 17 | Paul Bonang Jr | 202 | $833 | 60 mi | 6.2 mi | 5 | — | 5 | $36,150 | |
| 18 | Bernard Thompson | 139 | $764 | 63 mi | 8.2 mi | 2 | ✈ 1 | 3 | $6,493 | |
| 19 | Mike Huffman | 9 | $714 | 170 mi | 118.4 mi | 9 | — | 2 | $10 | |
| 20 | Hector Castaneda | 7 | $481 | 103 mi | 102.5 mi | 5 | — | 1 | $6,183 |