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← WO Overview

WO-01293804 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ABINGTON HOSPITAL — 1200 OLD YORK RD, ABINGTON PA, 19001

Jul 24, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 22 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
6d
▶ Clock Running
Status: Created
Jul 24 → Aug 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Aug 25, 2025
16 business days (not counted)
15d
▶ Clock Running
Status: Canceled
Aug 25 → Sep 16, 2025
15 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jul 24, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Aug 1 Created ▶ Running 6 6
Aug 1 → Aug 25 Ready for Release ⏸ Paused 16 —
Aug 25 → Sep 16 Canceled ▶ Running 15 21
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 22
Sep 17 → Sep 17 Scheduled ▶ Running 0 22
Dispatch 7.0d
Holding 16.5d (excluded)
Coordinators 2.0d
Billing 10.4d
✓ SLA Met
Dispatch
7.0 days
Over SLA
Holding (excluded from total)
16.5 days
Coordinators
2.0 days
Over SLA
Billing
10.4 days
Over SLA
Created: Jul 24, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
39.0 days Total Age
⏱️
16.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00513230
GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Payavis
Owner
Shelby Robinson
Created
Jul 24, 2025
Work Orders from this Case (7)
WO-01293804 (current) Invoiced
FCO • Fady Messak
Created: Jul 24, 2025 • Closed: Sep 17, 2025
WO-01293806 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Aug 27, 2025
WO-01293807 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 2, 2025
WO-01293808 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Nov 25, 2025
WO-01293810 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293811 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293813 Canceled
FCO
Created: Jul 24, 2025
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 16.5 days stuck in "Ready for Release"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Ready for Release
16.5d
Canceled
15.4d
Ready for Scheduling
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/25/2025 ABelyea - per GEHC, FMI already completed, cancel WO

08/22/20225 Rbailey - Called 215.459.1716 NA Left VM for FU


08/04/2025 Rbailey - Called 215.459.1716 Spoke with Jim, but he was not able to look right now. Sending email for FU

james.payavis@gehealthcare.com

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jul 24, 10:30 AM
Case Number: 00513230
Subject: GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status: Closed
📋
Work Order Created Jul 24, 12:13 PM
Work Order: WO-01293804
Type: FCO
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Cristina Everetts Aug 1, 4:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 8d 3h
🚨 17.0 business days
🚫
Status: Canceled by Allison Belyea Aug 25, 4:32 PM
From: Ready for Release
To: Canceled
Duration in Previous: 24d 0h
🚨 15.9 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 21d 17h
⏳ 2.0 business days
📅
Dispatch Scheduled by Allison Belyea Sep 17, 11:49 AM
Scheduled For: 2025-09-17T05:00:00.000+0000
👷
▶
3 Technician Assigned Sep 17, 4:46 PM
Technician Assigned → Status: Scheduled → Labor Added
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling, Scheduled, Completed
To: Scheduled, Completed, Closed
Duration in Previous: 1d 6h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Allison Belyea Sep 17, 4:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4m
🚨 10.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 21h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:59 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00513230
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 AM
Created
Jul 24, 12:13 PM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02939348 Labor Open 0.016666666666667 $38.00 Sep 17, 4:46 PM

Details