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WO-01293810 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COOPER UNIVERSITY HOSPITAL — 3 EXECUTIVE CAMPUS RT 70 STE 310, CHERRY HILL NJ, 08002

Jul 24, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (39 biz days early)
Active: 6 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
6d
▶ Clock Running
Status: Created
Jul 24 → Aug 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Sep 5, 2025
24 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jul 24, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Aug 1 Created ▶ Running 6 6
Aug 1 → Sep 5 Ready for Release ⏸ Paused 24 —
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 6
Sep 5 → Sep 5 Scheduled ▶ Running 0 6
Dispatch 6.9d
Holding 24.5d (excluded)
Coordinators 0.7d
Billing 16.8d
✓ SLA Met
Dispatch
6.9 days
Over SLA
Holding (excluded from total)
24.5 days
Coordinators
0.7 days
Billing
16.8 days
Over SLA
Created: Jul 24, 2025 Due: Oct 31, 2025 Completed: Sep 5, 2025 (56 days early)
📅
30.9 days Total Age
⏱️
24.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00513230
GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Payavis
Owner
Shelby Robinson
Created
Jul 24, 2025
Work Orders from this Case (7)
WO-01293804 Invoiced
FCO • Fady Messak
Created: Jul 24, 2025 • Closed: Sep 17, 2025
WO-01293806 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Aug 27, 2025
WO-01293807 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 2, 2025
WO-01293808 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Nov 25, 2025
WO-01293810 (current) Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293811 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293813 Canceled
FCO
Created: Jul 24, 2025
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 24.5 days stuck in "Ready for Release"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.9d / 0.5d SLA
Ready for Release
24.5d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2025 ABelyea - per Jenny, close as code 2, email attached

08/22/2025 Cever received call from (856) 308-0630 Gene Amodie he is the POC he stated that GE already replaced the doors and should have the pictures to close the recall. Advsied we may need to come onsite and make sure everything is working correctly but would confirm and email him Amodei, Gene <Amodei-Gene@CooperHealth.edu>

08/04/2025 Rbailey - Called 267.275.3577 Spoke with Rich Jolly. He said to email Jim Johnson. 

johnson-james@cooperhealth.edu

jolly-richard@cooperhealth.edu

🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jul 24, 10:30 AM
Case Number: 00513230
Subject: GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status: Closed
📋
Work Order Created Jul 24, 12:30 PM
Work Order: WO-01293810
Type: FCO
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Cristina Everetts Aug 1, 4:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 8d 3h
🚨 25.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 5, 12:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 20h
👷
▶
3 Technician Assigned Sep 5, 2:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-05T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 22m
⏱️
▶
2 2x Labor Added Sep 5, 6:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 30m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Sep 9, 1:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 1h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:59 AM
Invoice Number: SM-242560

Bottlenecks

Entered
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 16.8 business days (threshold: 1.0 business days)
Exceeded by 15.8 business days

🔗 Related Artifacts

📞
Case 00513230
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Sep 5, 8:00 AM
Created
Jul 24, 12:30 PM
Invoice #
SM-242560

Work Details (3)

Name Type Status Qty Amount Date
WL-02927191 Labor Open 0.25 $100.00 Sep 5, 6:24 PM
WL-02927192 Labor Open 0.25 $100.00 Sep 5, 6:24 PM
WL-02929734 Labor Open 0.016666666666667 $38.00 Sep 9, 1:27 PM

Details