GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
08/06/2025 Cever received email from Carr, Lisa R confirming inventory replied offering dates for Service
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer
🔍Technician Findings
GOOD WORKING CONDITIONS
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - CHRISTIANA HOSPITAL - NEWARK, DE - WO-01293807
Completed Aug 4, 2025
To: lcarr@christianacare.org
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - CHRISTIANA HOSPITAL - NEWARK, DE - WO-01293807
Body:
Hi Lisa,
Thank you for taking my call today. As discussed, I am assisting Cristina Everetts and we are contacting you on behalf of GE Healthcare about
Work Order: WO-01293807
Account: GE Healthcare FMI
Customer Case Number: 1-555045460419
Location: CHRISTIANA HOSPITAL
Address: 4755 OGLETOWN STANTON RD, NEWARK, DE 19718
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24220012SA
Contact Name: Lisa Carr
Contact Phone: (3
JPG
TAB24220012SA_Heater doors open
Sep 2, 2025
JPG
TAB24220012SA_Giraffe OmniBed
Sep 2, 2025
JPG
TAB24220012SA_Heater doors closed
Sep 2, 2025
JPG
TAB24220012SA_Right screw
Sep 2, 2025
JPG
TAB24220012SA_Left screw
Sep 2, 2025
PDF
FMI Completion Certification Report_TAB24220012SA
Sep 6, 2025
Timeline
📞
Case Linked Jul 24, 10:30 AM
Case Number:00513230
Subject:GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status:Closed
📋
Work Order Created Jul 24, 12:18 PM
Work Order:WO-01293807
Type:FCO
Priority:PC
⚠️7.0 business days
✅
Status: Ready for Release by Cristina EverettsAug 1, 4:08 PM
From:Entered
To:Ready for Release
Duration in Previous:8d 3h
⏳2.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyAug 4, 12:41 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:2d 20h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Aug 11, 1:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From:Ready for Scheduling
To:Scheduled
Duration in Previous:7d 1h
⏳4.0 business days
👷
Technician Assigned by Cristina EverettsAug 14, 10:57 AM
Technician:Rick Charles
⚠️8.0 business days
📅
Dispatch Scheduled by Cristina EverettsAug 25, 10:55 AM
Scheduled For:2025-08-26T12:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
3x Labor Added Sep 2, 4:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:22d 2h, 0m
⏳4.0 business days
⏱️
▶
2
Labor Added Sep 5, 1:43 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
🚨19.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyOct 1, 2:43 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 0h
💰
Status: Invoiced by Timothy AmburgeyOct 1, 2:56 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:12m
🧾
Invoice Created Oct 2, 10:59 AM
Invoice Number:SM-242560
Bottlenecks
Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 18.8 business days (threshold: 1.0 business days)