GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay24.5 days stuck in "Ready for Release"
⏱️
Total Delay23.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.9d / 0.5d SLA
Ready for Release
24.5d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
17.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/04/2025 ABelyea - per Jenny, close as code 2, email attached
08/22/2025 Cever received call from (856) 308-0630 Gene Amodie he is the POC he stated that GE already replaced the doors and should have the pictures to close the recall. Advsied we may need to come onsite and make sure everything is working correctly but would confirm and email him Amodei, Gene <Amodei-Gene@CooperHealth.edu>
08/04/2025 Rbailey - Called 267.275.3577 Spoke with Rich Jolly. He said to email Jim Johnson.
johnson-james@cooperhealth.edu
jolly-richard@cooperhealth.edu
🔧Work Performed
FMI 32097 Not Required - FMI Previously Installed
🔍Technician Findings
COMPLETE
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - COOPER UNIVERSITY HOSPITAL - CHERRY HILL, NJ - WO-01293811
Completed Aug 4, 2025
To: johnson-james@cooperhealth.edu
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com; jolly-richard@cooperhealth.edu
BCC: ricky.bailey@emsar.com
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - COOPER UNIVERSITY HOSPITAL - CHERRY HILL, NJ - WO-01293811
Body:
Hi Jim,
I spoke with Rich and he said to refer to you. As discussed, I am assisting Cristina Everetts
📅
WO-01293811 - FCO - Giraffe OmniBed Carestation - CHERRY HILL - COOPER UNIVERSITY HOSPITAL
Sep 5, 2025 9:30am – 10:30am
Work Order: WO-01293811
Account: GE Healthcare FMI
Customer Case Number: 1-554255625793
Location: COOPER UNIVERSITY HOSPITAL
Address: 3 EXECUTIVE CAMPUS RT 70 STE 310, CHERRY HILL, NJ 08002
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABZ70868
Contact Name:
Contact P
MSG
FW 32097 - 1149 Cooper University FW Upset customer FMI 32097 EMSAR FW cooper heater doors work confirmation
Sep 4, 2025
Timeline
📞
Case Linked Jul 24, 10:30 AM
Case Number:00513230
Subject:GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status:Closed
📋
Work Order Created Jul 24, 12:33 PM
Work Order:WO-01293811
Type:FCO
Priority:PC
⚠️7.0 business days
✅
Status: Ready for Release by Cristina EverettsAug 1, 4:07 PM
From:Entered
To:Ready for Release
Duration in Previous:8d 3h
🚨25.0 business days
📅
Status: Ready for Scheduling by Allison BelyeaSep 5, 12:30 PM