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← WO Overview

WO-01293808 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Jul 24, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (15 biz days late)
Active: 84 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Jul 24 → Aug 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Aug 4, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 11, 2025
5 business days (counted)
Running total: 11 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 21, 2025
49 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 65 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 12, 2025
10 business days (counted)
Running total: 75 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 25, 2025
9 business days (counted)
Running total: 84 of ? biz days used
Created: Jul 24, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Aug 1 Created ▶ Running 6 6
Aug 1 → Aug 4 Ready for Release ⏸ Paused 1 —
Aug 4 → Aug 11 Ready for Scheduling ▶ Running 5 11
Aug 11 → Oct 21 Scheduled ▶ Running 49 60
Oct 21 → Oct 28 Entered ▶ Running 5 65
Oct 28 → Nov 12 Assigned ▶ Running 10 75
Nov 12 → Nov 25 Scheduled ▶ Running 9 84
Dispatch 13.0d
Holding 1.5d (excluded)
Coordinators 76.7d
Billing 2.0d
✗ SLA Missed
Dispatch
13.0 days
Over SLA
Holding (excluded from total)
1.5 days
Coordinators
76.7 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jul 24, 2025 Due: Oct 31, 2025 Completed: Nov 25, 2025 (24 days late)
📅
86.0 days Total Age
⏱️
49.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
84.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00513230
GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Payavis
Owner
Shelby Robinson
Created
Jul 24, 2025
Work Orders from this Case (7)
WO-01293804 Invoiced
FCO • Fady Messak
Created: Jul 24, 2025 • Closed: Sep 17, 2025
WO-01293806 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Aug 27, 2025
WO-01293807 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 2, 2025
WO-01293808 (current) Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Nov 25, 2025
WO-01293810 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293811 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293813 Canceled
FCO
Created: Jul 24, 2025
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 49.8 days stuck in "Scheduled"
⏱️
Total Delay 84.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
13.0d / 0.5d SLA
Ready for Release
1.5d
Ready for Scheduling
5.9d / 1.0d SLA
Scheduled
59.8d / 2.0d SLA
Assigned
11.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer
🔍 Technician Findings
good working conditions
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jul 24, 10:30 AM
Case Number: 00513230
Subject: GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status: Closed
📋
Work Order Created Jul 24, 12:20 PM
Work Order: WO-01293808
Type: FCO
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Cristina Everetts Aug 1, 4:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 8d 3h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Aug 4, 12:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 20h
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Aug 11, 1:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 1h
⏳ 4.0 business days
👷
Technician Assigned by Cristina Everetts Aug 14, 10:57 AM
Technician: Rick Charles
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 25, 10:52 AM
Scheduled For: 2025-08-26T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Fady Messak Sep 2, 5:58 PM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 4, 10:06 AM
Scheduled For: 2025-09-04T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 9:35 AM
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Sep 29, 7:53 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:47 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:38 AM
From: Scheduled
To: Entered
Duration in Previous: 70d 20h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 7d 0h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
🚨 10.0 business days
⏱️
▶
2 Labor Added Nov 25, 3:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 6h, 0m
⏱️
▶
2 Labor Added Nov 26, 9:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 12m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 10:13 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 14m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:38 PM
Invoice Number: 247861

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 49.8 business days (threshold: 2.0 business days)
Exceeded by 47.8 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00513230
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Nov 25, 8:00 AM
Created
Jul 24, 12:20 PM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03019986 Labor Open 1 $100.00 Nov 25, 3:44 PM
WL-03020656 Labor Open 0.016666666666667 $38.00 Nov 26, 9:54 AM

Details