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WO-01293813 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 VIRTUA VOORHEES HOSPITAL — 100 BOWMAN DR, VOORHEES NJ, 08043

Jul 24, 2025 → Sep 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (32 biz days early)
Active: 36 biz days
Paused: 1 biz days
🕐 Clock stopped: Canceled (Sep 16, 2025)
6d
▶ Clock Running
Status: Created
Jul 24 → Aug 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Aug 4, 2025
1 business day (not counted)
28d
▶ Clock Running
Status: On Hold
Aug 4 → Sep 12, 2025
28 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 36 of ? biz days used
Created: Jul 24, 2025 Canceled: Sep 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 24 → Aug 1 Created ▶ Running 6 6
Aug 1 → Aug 4 Ready for Release ⏸ Paused 1 —
Aug 4 → Sep 12 On Hold ▶ Running 28 34
Sep 12 → Sep 16 Ready for Scheduling ▶ Running 2 36
Dispatch 6.9d
Holding 30.5d (excluded)
Coordinators 3.0d
✓ SLA Met
Dispatch
6.9 days
Over SLA
Holding (excluded from total)
30.5 days
Coordinators
3.0 days
Over SLA
Created: Jul 24, 2025 Due: Oct 31, 2025 Completed: Sep 16, 2025 (45 days early)
📅
37.9 days Total Age
⏱️
29.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00513230
GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Payavis
Owner
Shelby Robinson
Created
Jul 24, 2025
Work Orders from this Case (7)
WO-01293804 Invoiced
FCO • Fady Messak
Created: Jul 24, 2025 • Closed: Sep 17, 2025
WO-01293806 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Aug 27, 2025
WO-01293807 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 2, 2025
WO-01293808 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Nov 25, 2025
WO-01293810 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293811 Invoiced
FCO • Rick Charles
Created: Jul 24, 2025 • Closed: Sep 5, 2025
WO-01293813 (current) Canceled
FCO
Created: Jul 24, 2025
At Risk - Monitor Closely
Canceled • 223 days old
🚨
Primary Delay 29.0 days stuck in "On Hold"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.9d / 0.5d SLA
Ready for Release
1.5d
On Hold
29.0d
Ready for Scheduling
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/12/2025 ABelyea - if device is not ready for service we need a signed postponement form

08/04/2025 Cever device is torn apart and unavailable for service POC is not sure when the device will be ready.

⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jul 24, 10:30 AM
Case Number: 00513230
Subject: GE FMI 32097 Work Orders - Multiple Locations 07.24.2025
Status: Closed
📋
Work Order Created Jul 24, 12:34 PM
Work Order: WO-01293813
Type: FCO
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Cristina Everetts Aug 1, 4:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 8d 3h
⏳ 2.0 business days
⏸️
Status: On Hold by Cristina Everetts Aug 4, 9:12 AM
From: Ready for Release
To: On Hold
Duration in Previous: 2d 17h
🚨 29.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 12, 10:07 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 39d 0h
⏳ 3.0 business days
🚫
Status: Canceled by Allison Belyea Sep 16, 1:58 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 4d 3h

Bottlenecks

Entered
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00513230
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jul 24, 12:34 PM
Invoice #
N/A

Details