Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295739 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Aug 4, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (12 biz days early)
Active: 56 biz days
Paused: 33 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
40d
▶ Clock Running
Status: Created
Aug 4 → Sep 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Nov 18, 2025
33 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 12, 2025
16 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 56 of ? biz days used
Created: Aug 4, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Sep 30 Created ▶ Running 40 40
Sep 30 → Nov 18 Ready for Release ⏸ Paused 33 —
Nov 18 → Dec 12 Scheduled ▶ Running 16 56
Dec 12 → Dec 12 Completed ▶ Running 0 56
Dispatch 51.3d
Holding 33.9d (excluded)
Coordinators 16.8d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
51.3 days
Over SLA
Holding (excluded from total)
33.9 days
Coordinators
16.8 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Aug 4, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
89.3 days Total Age
⏱️
40.3d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
65.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 (current) Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Entered
Installation
Created: Aug 4, 2025
WO-01295741 L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 40.3 days stuck in "Entered"
⏱️
Total Delay 65.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.3d / 0.5d SLA
Ready for Release
33.9d
Scheduled
16.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Incomplete
0.0d
L2 Screening
11.0d / 1.0d SLA
L2 Review
1.6d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
2- PANDA WARMERS INSTALLED
🔍 Technician Findings
2- PANDA WARMERS INSTALLED
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 4 Giraffe Warmer

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:19 PM
Work Order: WO-01295739
Type: Installation
Priority: PC
🚨 40.8 business days
✅
Status: Ready for Release by Cristina Everetts Sep 30, 12:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 56d 19h
🚨 34.0 business days
👷
▶
3 Technician Assigned Nov 18, 12:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 49d 0h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 10:57 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
🚨 12.0 business days
⏱️
8x Labor Added Dec 12, 1:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 4, 3.5, 1, 10
✔️
Status: Completed by Jeffrey Coles Dec 12, 2:09 PM
From: Scheduled
To: Completed
Duration in Previous: 24d 1h
🏁
Status: Closed by Jeffrey Coles Dec 12, 2:28 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 2.0 business days
⚠️
▶
2 Status: Incomplete Dec 15, 2:05 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 3m
⏱️
▶
2 Labor Added Dec 16, 8:48 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 18h 40m
🚨 11.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 15d 5h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:08 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 40.3 business days (threshold: 4.0 business hours)
Exceeded by 39.8 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
L2 Screening
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 8, 8:00 AM
Created
Aug 4, 5:19 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03035942 Labor Open 0.5 $100.00 Dec 12, 1:22 PM
WL-03035943 Labor Open 4 $0.00 Dec 12, 1:22 PM
WL-03035944 Labor Open 3.5 $400.00 Dec 12, 1:22 PM
WL-03035945 Labor Open 0.5 $0.00 Dec 12, 1:22 PM
WL-03035946 Expenses Open 1 $161.63 Dec 12, 1:22 PM
WL-03035947 Expenses Open 1 $0.00 Dec 12, 1:22 PM
WL-03035948 Travel Open 10 $0.00 Dec 12, 1:22 PM
WL-03035949 Travel Open 10 $0.00 Dec 12, 1:22 PM
WL-03038901 Labor Open 0.016666666666667 $38.00 Dec 16, 8:48 AM

Details