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WO-01326366 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Dec 12, 2025 → Dec 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (12 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Dec 13, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 13 → Dec 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Completed
Dec 13 → Dec 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 12, 2025 Invoiced: Dec 13, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Scheduled ▶ Running 0 0
Dec 12 → Dec 12 Entered ▶ Running 0 0
Dec 12 → Dec 13 Scheduled ▶ Running 0 0
Dec 13 → Dec 13 Tech On Site ▶ Running 0 0
Dec 13 → Dec 13 Completed ▶ Running 0 0
Dispatch 11.0d
Coordinators 0.7d
Incomplete 0.0d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
11.0 days
Over SLA
Coordinators
0.7 days
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Dec 12, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
0.7 days Total Age
⏱️
11.0d in L2 Screening Longest Stage
🔄
11 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 10, 2025
Visit 2 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Entered
Installation
Created: Aug 4, 2025
WO-01295741 L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 (current) Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 11.0 days stuck in "L2 Screening"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Incomplete
0.0d
L2 Screening
11.0d / 1.0d SLA
L2 Review
1.8d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
Install
🔍 Technician Findings
Install
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
"GEHC MIC Installation - 1 Shuttle/ STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
🚨 89.9 business days
📋
▶
5 Work Order Created Dec 12, 1:12 PM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
Technician Assigned by Rich Fosbury
Technician: Ryan Lewis
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-08T12:45:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Rich Fosbury Dec 12, 3:08 PM
Scheduled For: 2025-12-12T12:45:00.000+0000
🔧
▶
2 Status: Tech On Site Dec 12, 7:33 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.5
✔️
▶
2 Status: Completed Dec 12, 7:42 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Ryan Lewis Dec 13, 10:07 AM
From: Completed
To: Closed
Duration in Previous: 14h 24m
⏳ 1.0 business days
⚠️
▶
2 Status: Incomplete Dec 15, 1:02 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Dec 16, 8:46 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 16, 8:51 AM
From: Closed
To: L2 Screening
Duration in Previous: 19h 46m
🚨 11.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 12:48 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 15d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
L2 Screening
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 12, 7:45 AM
Created
Dec 12, 1:12 PM
Invoice #
SM-250436

Work Details (5)

Name Type Status Qty Amount Date
WL-03036600 Labor Open 3 $350.00 Dec 12, 7:36 PM
WL-03036601 Labor Open 0.5 $100.00 Dec 12, 7:36 PM
WL-03036624 Labor Open 1.5 $0.00 Dec 12, 7:47 PM
WL-03036625 Labor Open 1.5 $0.00 Dec 12, 7:47 PM
WL-03038892 Labor Open 0.016666666666667 $38.00 Dec 16, 8:46 AM

Details