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WO-01324373 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Dec 8, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 16 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 14, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Dec 14 → Dec 14, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Dec 14 → Dec 16, 2025
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
10d
▶ Clock Running
Status: L2 Review
Dec 16 → Dec 31, 2025
10 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Billing Review
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 8, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Scheduled ▶ Running 0 0
Dec 8 → Dec 8 Entered ▶ Running 0 0
Dec 8 → Dec 8 Assigned ▶ Running 0 0
Dec 8 → Dec 9 Scheduled ▶ Running 1 1
Dec 9 → Dec 14 Tech On Site ▶ Running 3 4
Dec 14 → Dec 14 Completed ▶ Running 0 4
Dec 14 → Dec 16 Closed ▶ Running 2 6
Dec 16 → Dec 16 L2 Screening ▶ Running 0 6
Dec 16 → Dec 31 L2 Review ▶ Running 10 16
Dec 31 → Dec 31 WO Correction Needed ▶ Running 0 16
Dec 31 → Dec 31 Ready to Bill ▶ Running 0 16
Dec 31 → Dec 31 Billing Review ▶ Running 0 16
Dec 31 → Dec 31 WO Correction Needed ▶ Running 0 16
Dispatch 0.3d
Coordinators 1.5d
Field Work 3.7d
Billing 6.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
1.5 days
Field Work
3.7 days
Over SLA
Billing
6.0 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
16.5 days Total Age
⏱️
18.3d in L2 Review Longest Stage
🔄
12 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Hudson — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Entered
Installation
Created: Aug 4, 2025
WO-01295741 L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 (current) Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 18.3 days stuck in "L2 Review"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
3.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
0.3d / 1.0d SLA
L2 Review
29.3d
WO Correction Needed
2.0d
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
QTY. 1 STAR
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📞 Call Description
"GEHC MIC Installation - Accessory Only - 20 STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
🚨 85.9 business days
📋
▶
5 Work Order Created Dec 8, 2:47 PM
Work Order Created → Technician Assigned → Status: Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Joe Hudson
🗓️
Status: Scheduled by Cristina Everetts
From: Entered, Scheduled
To: Scheduled, Entered, Assigned
Duration in Previous: 0m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
🔧
Status: Tech On Site by Leo Hudson Dec 9, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 50m
⏳ 4.0 business days
⏱️
▶
2 12x Labor Added Dec 14, 4:00 PM
12x Labor Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5d 2h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 16, 8:46 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 16h
👀
Status: L2 Review by Sean Currie Dec 16, 10:49 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 1h 58m
🚨 11.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 31, 8:59 AM
From: L2 Review, WO Correction Needed, Ready to Bill, Billing Review
To: WO Correction Needed, Ready to Bill, Billing Review
Duration in Previous: 14d 22h, 0m
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Jan 3, 5:34 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
⏳ 1.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:46 PM
From: Closed
To: L2 Review
Duration in Previous: 1d 23h
🚨 18.9 business days
🔍
▶
2 Status: L2 Screening Jan 30, 8:57 AM
Status: L2 Screening → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: L2 Screening
To: Ready to Bill
Duration in Previous: 4m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Tech On Site
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joe Hudson
Scheduled
Dec 8, 8:00 AM
Created
Dec 8, 2:47 PM
Invoice #
SM-253000

Work Details (13)

Name Type Status Qty Amount Date
WL-03037355 Labor Open 2 $0.00 Dec 14, 4:00 PM
WL-03037356 Labor Open 5.5 $350.00 Dec 14, 4:00 PM
WL-03037357 Labor Open 3.5 $350.00 Dec 14, 4:00 PM
WL-03037358 Labor Open 2.5 $450.00 Dec 14, 4:00 PM
WL-03037359 Labor Open 2.5 $0.00 Dec 14, 4:00 PM
WL-03037360 Labor Open 5.5 $350.00 Dec 14, 4:00 PM
WL-03037361 Labor Open 2.5 $0.00 Dec 14, 4:00 PM
WL-03037362 Expenses Open 1 $0.00 Dec 14, 4:00 PM
WL-03037363 Travel Open 115 $0.00 Dec 14, 4:00 PM
WL-03037364 Travel Open 113 $0.00 Dec 14, 4:00 PM
WL-03037365 Travel Open 115 $0.00 Dec 14, 4:00 PM
WL-03037366 Travel Open 113 $0.00 Dec 14, 4:00 PM
WL-03038894 Labor Open 0.016666666666667 $38.00 Dec 16, 8:46 AM

Details