Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (24 biz days early)
🕐 Clock stopped: Invoiced (Nov 24, 2025)
40d
▶ Clock Running
Status: Created
Aug 4 → Sep 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Nov 14, 2025
31 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 24, 2025
6 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 4, 2025
Invoiced: Nov 24, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 4 → Sep 30
Created
▶ Running
40
40
Sep 30 → Nov 14
Ready for Release
⏸ Paused
31
—
Nov 14 → Nov 24
Scheduled
▶ Running
6
46
Dispatch Over SLA
Holding (excluded from total)
Coordinators Over SLA
Created: Aug 4, 2025
Due: Dec 31, 2025
Completed: Nov 24, 2025 (37 days early)
⏱️
40.3d in Entered
Longest Stage
🔄
7 transitions
Status Changes
⚠️
45.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):
Scale serial number(s):
Work Orders from this Case (21)
WO-01295736
Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737
Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739
Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740
Entered
Installation
Created: Aug 4, 2025
WO-01295741
L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743
Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744
Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745
Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746
Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 (current)
Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168
Entered
Installation
Created: Nov 19, 2025
WO-01316171
Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172
Entered
Installation
Created: Nov 19, 2025
WO-01316173
Entered
Installation
Created: Nov 19, 2025
WO-01317221
Entered
Installation
Created: Nov 25, 2025
WO-01317222
Entered
Installation
Created: Nov 25, 2025
WO-01317223
Entered
Installation
Created: Nov 25, 2025
WO-01317224
L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373
Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364
Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366
Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
🚨
Primary Delay
40.3 days stuck in "Entered"
⏱️
Total Delay
45.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.7d
/ 2.0d SLA
L2 Screening
0.6d
/ 1.0d SLA
Ready to Bill
0.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
📎 Files (5)
🔧
Work Performed
installation
🔍
Technician Findings
installation complete
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):
GIRAFFE OMNIBED CARESTATION CS1 serial number(s): TAB25401017SA
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation - 1 Giraffe Omnibed
📅
WO-01295747 - Installation - Giraffe OmniBed Carestation - DOYLESTOWN - DOYLESTOWN HOSPITAL
Nov 24, 2025 9:00am – 10:00am
Work Order: WO-01295747
Account: GE Healthcare FMI
Customer Case Number: 1-556250504650
Location: DOYLESTOWN HOSPITAL
Address: 595 W STATE ST, DOYLESTOWN, PA 18901
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name:
Contact Phone:
Contact Ema
JPG
TAB25401017SA_LIGHT
Nov 24, 2025
JPG
TAB25401017SA_SCALE
Nov 24, 2025
JPG
TAB25401017SA_GIRAFFE ONIMED
Nov 24, 2025
EXCEL_X
GIRAFFE OMIBED MIC WORKSHEET DOYLESTOWN
Nov 24, 2025
PDF
TAB25401017SA_Giraffe OmniBed Care Station Checklist GNIC_01.03.2025
Nov 24, 2025
Timeline
📞
Case Number:
00516222
Subject:
GE FMI MIC Installs - Multiple Sites 08.04.2025
Status:
Closed
📋
Work Order:
WO-01295747
Type:
Installation
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
56d 18h
👷
📅
Scheduled For:
2025-11-24T14:00:00.000+0000
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
45d 2h
⏱️
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
10d 1h, 0m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
18h 15m
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
4h 49m
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
5d 20h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
3h 36m, 0m
Bottlenecks
Entered
Duration: 40.3 business days (threshold: 4.0 business hours)
Exceeded by 39.8 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
ℹ️ Work Order Details
Technician
Michael Steencken
Scheduled
Nov 24, 9:00 AM
Work Details (5)
Name
Type
Status
Qty
Amount
Date
WL-03018692
Labor
Open
2
$0.00
Nov 24, 2:36 PM
WL-03018693
Labor
Open
1.5
$190.00
Nov 24, 2:36 PM
WL-03018694
Labor
Open
1.5
$100.00
Nov 24, 2:36 PM
WL-03018695
Labor
Open
1
$0.00
Nov 24, 2:36 PM
WL-03019428
Labor
Open
0.016666666666667
$38.00
Nov 25, 8:54 AM