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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295741 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Aug 4, 2025 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 93 biz days
Paused: 51 biz days
40d
▶ Clock Running
Status: Created
Aug 4 → Sep 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Nov 18, 2025
33 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 9, 2025
13 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Closed
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 16 → Dec 24, 2025
6 business days (counted)
Running total: 64 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Jan 22, 2026
18 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 84 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 26 → Feb 20, 2026
18 business days (not counted)
▶ Clock Running
Status: Closed
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 93 of ? biz days used
Created: Aug 4, 2025 Today
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Sep 30 Created ▶ Running 40 40
Sep 30 → Nov 18 Ready for Release ⏸ Paused 33 —
Nov 18 → Dec 9 Scheduled ▶ Running 13 53
Dec 9 → Dec 12 Tech On Site ▶ Running 3 56
Dec 12 → Dec 12 Completed ▶ Running 0 56
Dec 12 → Dec 12 WO Correction Needed ▶ Running 0 56
Dec 12 → Dec 12 Completed ▶ Running 0 56
Dec 12 → Dec 15 Closed ▶ Running 1 57
Dec 15 → Dec 15 Incomplete ▶ Running 0 57
Dec 15 → Dec 16 Closed ▶ Running 1 58
Dec 16 → Dec 24 L2 Screening ▶ Running 6 64
Dec 24 → Jan 22 Ready for Scheduling ▶ Running 18 82
Jan 22 → Jan 26 Incomplete ▶ Running 2 84
Jan 26 → Feb 20 Ready for Release ⏸ Paused 18 —
Feb 20 → Feb 24 Closed ▶ Running 2 86
Feb 24 → Mar 5 L2 Review ▶ Running 7 93
Dispatch 47.3d
Holding 51.3d (excluded)
Coordinators 32.7d
Field Work 4.3d
Incomplete 3.0d (excluded)
Billing 0.1d
On Track
Dispatch
47.3 days
Over SLA
Holding (excluded from total)
51.3 days
Coordinators
32.7 days
Over SLA
Field Work
4.3 days
Over SLA
Incomplete (excluded from total)
3.0 days
Billing
0.1 days
Created: Aug 4, 2025 Due: Dec 31, 2025 (64 days overdue)
📅
134.4 days Total Age
⏱️
40.3d in Entered Longest Stage
🔄
15 transitions Status Changes
⚠️
81.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 11, 2025
Visit 2 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Entered
Installation
Created: Aug 4, 2025
WO-01295741 (current) L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Behind Schedule - Needs Attention
L2 Review • 212 days old
🚨
Primary Delay 40.3 days stuck in "Entered"
⏱️
Total Delay 81.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.3d / 0.5d SLA
Ready for Release
51.3d
Scheduled
13.8d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
WO Correction Needed
0.1d
Closed
6.2d / 1.0d SLA
Incomplete
3.0d
L2 Screening
7.0d / 1.0d SLA
Ready for Scheduling
18.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RFosbury duplicate to WO-01317224 can be canceled.

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

🔧 Work Performed
8-STARS INSTALLED
🔍 Technician Findings
8-STARS INSTALLED
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📞 Call Description
"GEHC MIC Installation - Accessory Only - 20 STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:24 PM
Work Order: WO-01295741
Type: Installation
Priority: PC
🚨 40.8 business days
✅
Status: Ready for Release by Cristina Everetts Sep 30, 12:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 56d 19h
🚨 34.0 business days
👷
▶
3 Technician Assigned Nov 18, 12:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 49d 0h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 10:58 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Dec 9, 9:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 20h
⏳ 3.0 business days
⏱️
2x Labor Added Dec 11, 12:12 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏱️
3x Labor Added Dec 12, 12:15 AM
Type: Labor, Travel
Status: Open
Qty: 5.5, 4, 180
💵
▶
2 Expenses Added Dec 12, 11:06 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: Tech On Site
To: Completed
Duration in Previous: 3d 2h
✏️
Status: WO Correction Needed by Leo Hudson Dec 12, 1:21 PM
From: Completed
To: WO Correction Needed
Duration in Previous: 2h 13m
⏱️
▶
2 2x Labor Added Dec 12, 2:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: WO Correction Needed
To: Completed
Duration in Previous: 57m
🏁
Status: Closed by Jeffrey Coles Dec 12, 2:26 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.0 business days
⚠️
Status: Incomplete by Douglas Pearce Dec 15, 2:04 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 23h
🏁
Status: Closed by Douglas Pearce Dec 15, 2:17 PM
From: Incomplete
To: Closed
Duration in Previous: 13m
⏱️
▶
2 Labor Added Dec 16, 8:47 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 18h 32m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Dec 24, 11:54 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 8d 3h
🚨 18.9 business days
⚠️
Status: Incomplete by Cristina Everetts Jan 22, 7:26 AM
From: Ready for Scheduling
To: Incomplete
Duration in Previous: 28d 19h
⏳ 3.0 business days
✅
Status: Ready for Release by Rich Fosbury Jan 26, 5:08 PM
From: Incomplete
To: Ready for Release
Duration in Previous: 4d 9h
🚨 17.9 business days
🏁
Status: Closed by Jeffrey Coles Feb 19, 7:44 PM
From: Ready for Release
To: Closed
Duration in Previous: 24d 2h
⏳ 3.5 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:50 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 15h

Bottlenecks

Entered
Duration: 40.3 business days (threshold: 4.0 business hours)
Exceeded by 39.8 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 8, 8:00 AM
Created
Aug 4, 5:24 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03034119 Labor Open 0.5 $0.00 Dec 11, 12:12 PM
WL-03034120 Travel Open 10 $0.00 Dec 11, 12:12 PM
WL-03035450 Labor Open 5.5 $350.00 Dec 12, 12:15 AM
WL-03035451 Labor Open 4 $450.00 Dec 12, 12:15 AM
WL-03035452 Travel Open 180 $0.00 Dec 12, 12:15 AM
WL-03035740 Expenses Open 1 $0.00 Dec 12, 11:06 AM
WL-03036054 Labor Open 5.5 $0.00 Dec 12, 2:17 PM
WL-03036055 Labor Open 1.5 $0.00 Dec 12, 2:17 PM
WL-03038897 Labor Open 0.016666666666667 $38.00 Dec 16, 8:47 AM

Details