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WO-01295744 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERITUS MEDICAL CENTER INC — 11116 MEDICAL CAMPUS RD, HAGERSTOWN MD, 21742

Aug 4, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 46 biz days
Paused: 38 biz days
🕐 Clock stopped: Invoiced (Dec 6, 2025)
40d
▶ Clock Running
Status: Created
Aug 4 → Sep 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Nov 25, 2025
38 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 6, 2025
6 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 4, 2025 Invoiced: Dec 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Sep 30 Created ▶ Running 40 40
Sep 30 → Nov 25 Ready for Release ⏸ Paused 38 —
Nov 25 → Dec 6 Scheduled ▶ Running 6 46
Dispatch 54.8d
Holding 38.9d (excluded)
Coordinators 7.0d
Billing 0.3d
✓ SLA Met
Dispatch
54.8 days
Over SLA
Holding (excluded from total)
38.9 days
Coordinators
7.0 days
Over SLA
Billing
0.3 days
Created: Aug 4, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
84.3 days Total Age
⏱️
40.3d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
60.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 4, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 Entered
Installation
Created: Aug 4, 2025
WO-01295741 L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 (current) Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 40.3 days stuck in "Entered"
⏱️
Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.3d / 0.5d SLA
Ready for Release
38.9d
Scheduled
7.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
14.5d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RFosbury - Dispatching to Rick C for DEC 4th and 5th

🔧 Work Performed
Installation of 2 Giraffe Warmers and Accessories.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following GIRAFFE WARMER number(s): GBW25431387SA,GBW25431388SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 2 Giraffe Warmer

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:30 PM
Work Order: WO-01295744
Type: Installation
Priority: PC
🚨 40.8 business days
✅
Status: Ready for Release by Cristina Everetts Sep 30, 12:26 PM
From: Entered
To: Ready for Release
Duration in Previous: 56d 18h
🚨 39.0 business days
👷
▶
3 Technician Assigned Nov 25, 9:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 21h
⚠️ 7.0 business days
⏱️
4x Labor Added Dec 5, 3:52 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2.5, 1, 175
✔️
Status: Completed by Rick Charles Dec 6, 10:41 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 1h, 0m
⏳ 3.0 business days
⏱️
Labor Added Dec 10, 2:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:03 PM
From: Closed
To: L2 Screening
Duration in Previous: 4d 4h
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:43 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:09 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 40.3 business days (threshold: 4.0 business hours)
Exceeded by 39.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 4, 8:00 AM
Created
Aug 4, 5:30 PM
Invoice #
SM-250436

Work Details (5)

Name Type Status Qty Amount Date
WL-03028329 Labor Open 3 $0.00 Dec 5, 3:52 PM
WL-03028330 Labor Open 2.5 $400.00 Dec 5, 3:52 PM
WL-03028331 Labor Open 1 $0.00 Dec 5, 3:52 PM
WL-03028332 Travel Open 175 $0.00 Dec 5, 3:52 PM
WL-03033089 Labor Open 0.016666666666667 $38.00 Dec 10, 2:57 PM

Details