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WO-01295740 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Aug 4, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
17 biz days remaining
Active: 144 biz days
40d
▶ Clock Running
Status: Created
Aug 4 → Sep 30, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 30 → Sep 30, 2025
0 business days (not counted)
33d
▶ Clock Running
Status: Assigned
Sep 30 → Nov 18, 2025
33 business days (counted)
Running total: 73 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 17, 2025
19 business days (counted)
Running total: 92 of ? biz days used
52d
▶ Clock Running
Status: Entered
Dec 17 → Mar 5, 2026
52 business days (counted)
Running total: 144 of ? biz days used
Created: Aug 4, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Sep 30 Created ▶ Running 40 40
Sep 30 → Sep 30 Ready for Release ⏸ Paused 0 —
Sep 30 → Nov 18 Assigned ▶ Running 33 73
Nov 18 → Dec 17 Scheduled ▶ Running 19 92
Dec 17 → Mar 5 Entered ▶ Running 52 144
Dispatch 40.3d
Holding 0.0d (excluded)
Coordinators 53.8d
On Track
Dispatch
40.3 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
53.8 days
Over SLA
Created: Aug 4, 2025 Due: Mar 31, 2026 (26 days left)
📅
144.3 days Total Age
⏱️
40.3d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
91.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

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Originating Case

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🎫
Case #00516222
GE FMI MIC Installs - Multiple Sites 08.04.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Almendras
Owner
Shelby Robinson
Created
Aug 4, 2025
Work Orders from this Case (21)
WO-01295736 Invoiced
Installation • Allan Klus
Created: Aug 4, 2025 • Closed: Sep 5, 2025
WO-01295737 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295739 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Dec 12, 2025
WO-01295740 (current) Entered
Installation
Created: Aug 4, 2025
WO-01295741 L2 Review
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Feb 19, 2026
WO-01295743 Invoiced
Installation • Jeffrey Coles
Created: Aug 4, 2025 • Closed: Nov 21, 2025
WO-01295744 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295745 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 6, 2025
WO-01295746 Invoiced
Installation • Rick Charles
Created: Aug 4, 2025 • Closed: Dec 8, 2025
WO-01295747 Invoiced
Installation • Michael Steencken
Created: Aug 4, 2025 • Closed: Nov 24, 2025
WO-01316168 Entered
Installation
Created: Nov 19, 2025
WO-01316171 Ready for Scheduling
Installation
Created: Nov 19, 2025
WO-01316172 Entered
Installation
Created: Nov 19, 2025
WO-01316173 Entered
Installation
Created: Nov 19, 2025
WO-01317221 Entered
Installation
Created: Nov 25, 2025
WO-01317222 Entered
Installation
Created: Nov 25, 2025
WO-01317223 Entered
Installation
Created: Nov 25, 2025
WO-01317224 L2 Review
Installation • Ryan Lewis
Created: Nov 25, 2025 • Closed: Feb 10, 2026
WO-01324373 Invoiced
Installation • Joe Hudson
Created: Dec 8, 2025 • Closed: Dec 31, 2025
WO-01326364 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
WO-01326366 Invoiced
Installation • Ryan Lewis
Created: Dec 12, 2025 • Closed: Dec 13, 2025
Behind Schedule - Needs Attention
Entered • 212 days old
🚨
Primary Delay 40.3 days stuck in "Entered"
⏱️
Total Delay 91.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.3d / 0.5d SLA
Ready for Release
0.0d
Assigned
33.9d / 0.5d SLA
Scheduled
19.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 RFosbury - only Ryan L worked on this. Clone WO was not needed and can be canceled.

11/18/2025 RFosbury - Using Jeffrey and Ryan DEC 9th thru 11th

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
"GEHC MIC Installation - 1 Shuttle/ STAR

Timeline

📞
Case Linked Aug 4, 4:35 PM
Case Number: 00516222
Subject: GE FMI MIC Installs - Multiple Sites 08.04.2025
Status: Closed
📋
Work Order Created Aug 4, 5:21 PM
Work Order: WO-01295740
Type: Installation
Priority: PC
🚨 40.8 business days
✅
▶
3 Status: Ready for Release Sep 30, 12:24 PM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Torey Fields
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 1m
🚨 14.0 business days
👷
Technician Assigned by Rich Fosbury Oct 20, 1:10 PM
Technician: Allan Klus
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Nov 18, 12:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-09T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Nov 25, 10:57 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
⏳ 3.0 business days
👷
Technician Assigned by Rich Fosbury Dec 1, 1:08 PM
Technician: Jeffrey Coles
🚨 13.0 business days
🆕
Status: Entered by Rich Fosbury Dec 17, 8:58 AM
From: Scheduled
To: Entered
Duration in Previous: 28d 20h

Bottlenecks

Entered
Duration: 40.3 business days (threshold: 4.0 business hours)
Exceeded by 39.8 business days
Assigned
Duration: 33.9 business days (threshold: 4.0 business hours)
Exceeded by 33.4 business days
Scheduled
Duration: 19.8 business days (threshold: 2.0 business days)
Exceeded by 17.8 business days

🔗 Related Artifacts

📞
Case 00516222
Closed

ℹ️ Work Order Details

Status
Entered
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Aug 4, 5:21 PM
Invoice #
N/A

Details