FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay12.4 days stuck in "Ready for Release"
⏱️
Total Delay19.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.2d / 1.0d SLA
Ready for Release
12.4d
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.3d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/23/2026 DMalloy - Jackson onsite and located device. Dispatched.
12/30/2025 DMalloy - Emailed customer advising that i will have FSE Jackson Reeves available to resume the remediations on the remaining 29 devices at their location on Monday, 1/5/2026. john.rauchenstein@trimedx.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Device serviced.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01326413 - FCO - Giraffe OmniBed Carestation - Indianapolis - St. Vincent
Jan 23, 2026 8:00am – 5:00pm
Work Order: WO-01326413
Account: GE Healthcare FMI
Customer Case Number: 1-556729707633
Location: St. Vincent
Address: 2001 West 86th Street, Indianapolis, IN 46260
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24340014SA
Contact Name: John Rauchenstein
Conta
PDF
FMI Completion Checklist St. Vincent#7
Jan 23, 2026
JPEG
TAB24340014SA Loose Hinge Screw
Jan 23, 2026
JPEG
TAB24340014SA Disconnected Hinge Screw
Jan 23, 2026
JPEG
TAB24340014SA
Jan 23, 2026
Timeline
📞
Case Linked Dec 12, 2:43 PM
Case Number:00551413
Subject:GE FMI 32097 - St. Vincent
Status:Closed
📋
▶
2
Work Order Created Dec 12, 3:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 3:28 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:10d 23h
🚨13.0 business days
📅
Status: Ready for Scheduling by Cristina EverettsJan 12, 12:34 PM