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WO-01326436 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Vincent — 2001 West 86th Street, Indianapolis IN, 46260

Dec 12, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (88 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 17, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 17 Ready for Scheduling ▶ Running 3 3
Dec 17 → Dec 17 Scheduled ▶ Running 0 3
Dec 17 → Dec 18 Tech On Site ▶ Running 1 4
Dispatch 0.0d
Coordinators 3.4d
Field Work 0.7d
Billing 9.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.7 days
Billing
9.8 days
Over SLA
Created: Dec 12, 2025 Due: Apr 27, 2026 Completed: Dec 18, 2025 (130 days early)
📅
3.5 days Total Age
⏱️
8.0d in Ready to Bill Longest Stage
🔄
13 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551413
GE FMI 32097 - St. Vincent
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Rauchenstein
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (64)
WO-01326406 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326407 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326408 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326409 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326410 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326411 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326413 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326414 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 19, 2025
WO-01326415 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326416 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326417 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326418 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326419 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326420 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326422 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326423 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326424 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 6, 2026
WO-01326425 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326426 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326427 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326428 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326429 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326430 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326432 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326433 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326435 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326436 (current) Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326438 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01326439 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326441 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326443 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326445 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326446 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326447 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Jan 2, 2026
WO-01326448 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326450 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326451 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326452 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326453 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326454 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326455 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326456 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326457 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326459 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326460 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326461 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326463 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326464 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326465 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326466 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326468 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326469 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326470 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326471 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326472 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326474 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326475 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326476 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326477 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326478 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326479 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326480 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326481 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01329278 Canceled
FCO
Created: Jan 5, 2026
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 8.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
9.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 12, 2:43 PM
Case Number: 00551413
Subject: GE FMI 32097 - St. Vincent
Status: Closed
📋
▶
2 Work Order Created Dec 12, 4:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 17, 2:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 22h
🔧
Status: Tech On Site by Jackson Reeves Dec 17, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 39m
⏱️
Labor Added Dec 17, 3:17 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
2x Labor Added Dec 17, 8:04 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 45
✔️
Status: Completed by Jackson Reeves Dec 17, 8:19 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 22m, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Dec 19, 9:20 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Dec 31, 1:45 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 2, 3:08 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 1h
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 2, 3:13 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5m
🏁
Status: Closed by Sean Currie Jan 2, 3:43 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 29m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 4:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 27m
📨
▶
3 Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250430
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00551413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Dec 17, 8:00 AM
Created
Dec 12, 4:14 PM
Invoice #
SM-250430

Work Details (4)

Name Type Status Qty Amount Date
WL-03040782 Labor Open 0.75 $100.00 Dec 17, 3:17 PM
WL-03041306 Labor Open 0.5 $0.00 Dec 17, 8:04 PM
WL-03041307 Travel Open 45 $0.00 Dec 17, 8:04 PM
WL-03043044 Labor Open 0.016666666666667 $38.00 Dec 19, 9:20 AM

Details