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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329278 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HILLCREST HOSPITAL — 6780 MAYFIELD RD, MAYFIELD HEIGHTS OH, 44124

Jan 5, 2026 → Jan 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (78 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Jan 5, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 5, 2026 Canceled: Jan 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 5 Entered ▶ Running 0 0
Dispatch 0.2d
✓ SLA Met
Dispatch
0.2 days
Created: Jan 5, 2026 Due: Apr 27, 2026 Completed: Jan 5, 2026 (112 days early)
📅
0.2 days Total Age
⏱️
0.2d in Entered Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00551413
GE FMI 32097 - St. Vincent
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Rauchenstein
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (64)
WO-01326406 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326407 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326408 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326409 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326410 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326411 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326413 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326414 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 19, 2025
WO-01326415 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326416 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326417 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326418 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326419 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326420 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326422 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326423 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326424 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 6, 2026
WO-01326425 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326426 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326427 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326428 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326429 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326430 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326432 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326433 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326435 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326436 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326438 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01326439 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326441 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326443 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326445 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326446 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326447 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Jan 2, 2026
WO-01326448 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326450 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326451 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326452 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326453 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326454 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326455 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326456 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326457 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326459 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326460 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326461 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326463 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326464 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326465 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326466 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326468 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326469 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326470 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326471 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326472 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326474 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326475 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326476 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326477 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326478 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326479 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326480 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326481 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01329278 (current) Canceled
FCO
Created: Jan 5, 2026
On Track
Canceled • 58 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 12, 2:43 PM
Case Number: 00551413
Subject: GE FMI 32097 - St. Vincent
Status: Closed
🚨 15.0 business days
📋
▶
2 Work Order Created Jan 5, 9:42 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
🚫
Status: Canceled by Shelby Robinson Jan 5, 10:58 AM
From: Entered
To: Canceled
Duration in Previous: 1h 16m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00551413
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 5, 9:42 AM
Invoice #
N/A

Details