Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326447 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Vincent — 2001 West 86th Street, Indianapolis IN, 46260

Dec 12, 2025 → Jan 2, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Apr 27, 2026

✓ SLA Met (79 biz days early)

Active: 13 biz days

🕐 Clock stopped: Invoiced (Jan 2, 2026)

▶ Clock Running

Status: Created

Dec 12 → Dec 12, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Dec 12 → Dec 18, 2025

4 business days (counted)

Running total: 4 of ? biz days used

▶ Clock Running

Status: Scheduled

Dec 18 → Dec 19, 2025

1 business day (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Tech On Site

Dec 19 → Dec 19, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Completed

Dec 19 → Dec 19, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Closed

Dec 19 → Dec 19, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Ready to Bill

Dec 19 → Jan 2, 2026

8 business days (counted)

Running total: 13 of ? biz days used

▶ Clock Running

Status: Billing Review

Jan 2 → Jan 2, 2026

0 business days (counted)

Running total: 13 of ? biz days used

▶ Clock Running

Status: WO Correction Needed

Jan 2 → Jan 2, 2026

0 business days (counted)

Running total: 13 of ? biz days used

▶ Clock Running

Status: Closed

Jan 2 → Jan 2, 2026

0 business days (counted)

Running total: 13 of ? biz days used

Created: Dec 12, 2025 Invoiced: Jan 2, 2026

Show SLA Clock Detail (10 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 12 → Dec 12	Created	▶ Running	0	0
Dec 12 → Dec 18	Ready for Scheduling	▶ Running	4	4
Dec 18 → Dec 19	Scheduled	▶ Running	1	5
Dec 19 → Dec 19	Tech On Site	▶ Running	0	5
Dec 19 → Dec 19	Completed	▶ Running	0	5
Dec 19 → Dec 19	Closed	▶ Running	0	5
Dec 19 → Jan 2	Ready to Bill	▶ Running	8	13
Jan 2 → Jan 2	Billing Review	▶ Running	0	13
Jan 2 → Jan 2	WO Correction Needed	▶ Running	0	13
Jan 2 → Jan 2	Closed	▶ Running	0	13

Dispatch 0.0d

Coordinators 5.3d

Field Work 0.0d

Billing 9.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
5.3 days
Over SLA

Field Work
0.0 days

Billing
9.1 days
Over SLA

Created: Dec 12, 2025 Due: Apr 27, 2026 Completed: Jan 2, 2026 (115 days early)

📅

13.3 days Total Age

⏱️

9.0d in Ready to Bill Longest Stage

🔄

11 transitions Status Changes

⚠️

11.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00551413

GE FMI 32097 - St. Vincent

Closed

FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.

Priority

Standard

Origin

Reason

New Case

Contact

John Rauchenstein

Owner

Shelby Robinson

Created

Dec 12, 2025

Work Orders from this Case (64)

Name	Type	Status	Qty	Amount	Date
WL-03042590	Labor	Open	1	$100.00	Dec 18, 7:24 PM
WL-03043045	Labor	Open	0.016666666666667	$38.00	Dec 19, 9:20 AM

Work Order 360 View

WO-01326447 ↗ ServiceMax

AI Analysis

Originating Case

SLA vs Actual Time by Status

💬 Activities, Notes & Communications

Timeline

Bottlenecks

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ℹ️ Work Order Details

Work Details (2)

Details