Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326416 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Vincent — 2001 West 86th Street, Indianapolis IN, 46260

Dec 12, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (73 biz days early)
Active: 10 biz days
Paused: 9 biz days
🕐 Clock stopped: Invoiced (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 19, 2025
5 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 7 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Jan 7, 2026
9 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Closed
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Invoiced: Jan 12, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 19 Ready for Scheduling ▶ Running 5 5
Dec 19 → Dec 23 Scheduled ▶ Running 2 7
Dec 23 → Dec 23 Entered ▶ Running 0 7
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 7
Dec 23 → Jan 7 Ready for Release ⏸ Paused 9 —
Jan 7 → Jan 7 Scheduled ▶ Running 0 7
Jan 7 → Jan 7 Completed ▶ Running 0 7
Jan 7 → Jan 12 Closed ▶ Running 3 10
Jan 12 → Jan 12 Incomplete ▶ Running 0 10
Dispatch 0.0d
Holding 9.4d (excluded)
Coordinators 9.1d
Field Work 0.0d
Incomplete 0.8d (excluded)
Billing 13.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
9.4 days
Coordinators
9.1 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.8 days
Billing
13.3 days
Over SLA
Created: Dec 12, 2025 Due: Apr 27, 2026 Completed: Jan 12, 2026 (105 days early)
📅
19.4 days Total Age
⏱️
11.0d in Ready to Bill Longest Stage
🔄
16 transitions Status Changes
⚠️
21.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551413
GE FMI 32097 - St. Vincent
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Rauchenstein
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (64)
WO-01326406 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326407 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326408 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326409 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326410 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326411 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326413 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326414 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 19, 2025
WO-01326415 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326416 (current) Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326417 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326418 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326419 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326420 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326422 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326423 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326424 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 6, 2026
WO-01326425 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326426 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326427 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326428 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326429 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326430 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326432 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326433 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326435 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326436 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326438 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01326439 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326441 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326443 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326445 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326446 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326447 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Jan 2, 2026
WO-01326448 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326450 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326451 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326452 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326453 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326454 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326455 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326456 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326457 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326459 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326460 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326461 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326463 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326464 Ready for Scheduling
FCO
Created: Dec 12, 2025
WO-01326465 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326466 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326468 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326469 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326470 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326471 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326472 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326474 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326475 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326476 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326477 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326478 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326479 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326480 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326481 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01329278 Canceled
FCO
Created: Jan 5, 2026
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 11.0 days stuck in "Ready to Bill"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.2d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Ready for Release
9.4d
Completed
0.0d / 1.0d SLA
Closed
9.4d / 1.0d SLA
Incomplete
0.8d
Ready to Bill
12.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/2025 DMalloy - Emailed customer advising that i will have FSE Jackson Reeves available to resume the remediations on the remaining 29 devices at their location on Monday, 1/5/2026. john.rauchenstein@trimedx.com
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 12, 2:43 PM
Case Number: 00551413
Subject: GE FMI 32097 - St. Vincent
Status: Closed
📋
▶
2 Work Order Created Dec 12, 3:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Dec 19, 2:05 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 22h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-21T00:00:00.000+0000, 2025-12-21T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-21T13:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Mandy Newman Dec 23, 8:36 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 18h, 0m
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 6h 51m
🚨 10.0 business days
👷
▶
4 Technician Assigned Jan 7, 1:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T05:00:00.000+0000, 2026-01-07T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 21h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-07T13:00:00.000+0000
⏱️
Labor Added Jan 7, 3:02 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Jan 7, 3:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
⚠️
Status: Incomplete by Fady Messak Jan 12, 8:28 AM
From: Closed
To: Incomplete
Duration in Previous: 4d 16h
🏁
Status: Closed by Jackson Reeves Jan 12, 2:46 PM
From: Incomplete
To: Closed
Duration in Previous: 6h 18m
⚠️ 5.0 business days
⏱️
Labor Added Jan 16, 10:17 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 16, 10:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
🚨 11.0 business days
💵
▶
2 Status: Billing Review Feb 2, 4:45 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3m
🏁
Status: Closed by Jackson Reeves Feb 3, 3:49 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 8:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 19m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8h 19m
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Ready for Scheduling
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00551413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Jan 7, 8:00 AM
Created
Dec 12, 3:59 PM
Invoice #
SM-252990

Work Details (2)

Name Type Status Qty Amount Date
WL-03056422 Labor Open 0.25 $100.00 Jan 7, 3:02 PM
WL-03067747 Labor Open 0.016666666666667 $38.00 Jan 16, 10:17 AM

Details