FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay6.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay10.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.3d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI IMPLEMENTED
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01326454 - FCO - Giraffe OmniBed Carestation - Indianapolis - St. Vincent
Dec 22, 2025 8:00am – 5:00pm
Work Order: WO-01326454
Account: GE Healthcare FMI
Customer Case Number: 1-556729699075
Location: St. Vincent
Address: 2001 West 86th Street, Indianapolis, IN 46260
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB71716
Contact Name: John Rauchenstein
Contact Phone: (31
JPG
TABB71716_LABEL
Dec 22, 2025
PDF
FMI Completion Checklist ST VINCENT 12-22-25 #2
Dec 22, 2025
Timeline
📞
Case Linked Dec 12, 2:43 PM
Case Number:00551413
Subject:GE FMI 32097 - St. Vincent
Status:Closed
📋
▶
2
Work Order Created Dec 12, 4:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.9 business days
👷
▶
5
Technician Assigned Dec 22, 11:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site → Status: Completed
👷
Status: Assigned by Cristina Everetts
From:Ready for Scheduling, Assigned
To:Assigned, Scheduled
Duration in Previous:9d 19h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-12-22T13:00:00.000+0000
🔧
Status: Tech On Site by James Shoemaker
From:Scheduled
To:Tech On Site
Duration in Previous:1m
✔️
Status: Completed by James Shoemaker
From:Tech On Site
To:Completed
Duration in Previous:1m
⏱️
2x Labor Added Dec 22, 6:04 PM
Type:Labor
Status:Open
Qty:0.5, 1
🏁
Status: Closed by James ShoemakerDec 22, 6:38 PM
From:Completed
To:Closed
Duration in Previous:7h 7m
⏱️
Labor Added Dec 23, 12:02 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyDec 23, 12:07 PM
From:Closed
To:Ready to Bill
Duration in Previous:17h 28m
⚠️5.0 business days
💵
Status: Billing Review by Timothy AmburgeyDec 30, 1:43 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:7d 1h, 0m
⏳3.0 business days
💵
▶
2
Status: Billing Review Jan 2, 3:16 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From:Billing Review
To:WO Correction Needed
Duration in Previous:2m
🏁
Status: Closed by Sean CurrieJan 2, 3:34 PM
From:WO Correction Needed
To:Closed
Duration in Previous:15m
📄
Status: Ready to Bill by Timothy AmburgeyJan 2, 4:12 PM
From:Closed
To:Ready to Bill
Duration in Previous:38m
📨
▶
3
Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250430
Bottlenecks
Ready for Scheduling
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)