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WO-01327779 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UPMC WASHINGTON — 155 WILSON AVE, WASHINGTON PA, 15301

Dec 23, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (51 biz days early)
Active: 15 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 12, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Completed
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 15, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Jan 12 Scheduled ▶ Running 12 12
Jan 12 → Jan 12 Entered ▶ Running 0 12
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 12
Jan 12 → Jan 15 Scheduled ▶ Running 3 15
Jan 15 → Jan 15 Tech On Site ▶ Running 0 15
Jan 15 → Jan 15 Completed ▶ Running 0 15
Dispatch 2.1d
Coordinators 16.2d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
2.1 days
Over SLA
Coordinators
16.2 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 15, 2026 (75 days early)
📅
15.9 days Total Age
⏱️
12.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 (current) Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 12.9 days stuck in "Scheduled"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
10.6d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 DMalloy - Device delivered damaged adn had to be returned. Device to be redelivered on 1/13. Scheduled to be installed on 1/15 by Eric Mancerella.


12/23/2025 DMalloy - Dispatched for FSE Fanfan to be on site on Friday 01/02/2026 for the installation of the One Device.  

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25061057SA Scale serial number(s): G310941M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
uninstalled unit & accessories
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25061057SA Scale serial number(s): G310941M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 1 GIRAFEE INCUBATOR CARESTATION

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:33 AM
Work Order: WO-01327779
Type: Installation
Priority: PC
📅
▶
4 Dispatch Scheduled Dec 23, 12:02 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 28m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-02T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 2, 10:37 AM
Scheduled For: 2026-01-06T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 6, 3:19 PM
Scheduled For: 2026-01-10T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 9, 7:13 PM
Scheduled For: 2026-01-17T13:00:00.000+0000
⏳ 1.6 business days
🆕
Status: Entered by Deon Malloy Jan 12, 4:04 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 20d 4h, 0m
📅
▶
4 Dispatch Scheduled Jan 12, 4:19 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-15T13:00:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Eric Mancerella Jan 15, 7:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 14h
⏱️
3x Labor Added Jan 15, 11:33 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 3.5
✔️
Status: Completed by Eric Mancerella Jan 15, 1:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 25m
🏁
Status: Closed by Eric Mancerella Jan 15, 1:56 PM
From: Completed
To: Closed
Duration in Previous: 25m
🚨 11.0 business days
⏱️
▶
2 Labor Added Jan 30, 9:41 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 14d 19h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 3:50 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 6h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23h 22m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:08 PM
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 10.6 business days (threshold: 1.0 business days)
Exceeded by 9.6 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 15, 8:00 AM
Created
Dec 23, 11:33 AM
Invoice #
SM-253000

Work Details (4)

Name Type Status Qty Amount Date
WL-03066159 Labor Open 0.25 $100.00 Jan 15, 11:33 AM
WL-03066160 Labor Open 3.5 $230.00 Jan 15, 11:33 AM
WL-03066161 Travel Open 5 $0.00 Jan 15, 11:33 AM
WL-03084697 Labor Open 0.016666666666667 $38.00 Jan 30, 9:41 AM

Details