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WO-01327826 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WHITE PLAINS HOSPITAL MEDICAL CENTER — 41 EAST POST RD, WHITE PLAINS NY, 10601

Dec 23, 2025 → Jan 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (1 biz days early)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Jan 8, 2026)
3d
▶ Clock Running
Status: Created
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 6, 2026
5 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 8, 2026
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 29 Created ▶ Running 3 3
Dec 29 → Jan 6 Scheduled ▶ Running 5 8
Jan 6 → Jan 8 Tech On Site ▶ Running 2 10
Jan 8 → Jan 8 Completed ▶ Running 0 10
Dispatch 5.6d
Coordinators 6.0d
Field Work 2.0d
Billing 2.6d
✓ SLA Met
Dispatch
5.6 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 23, 2025 Due: Jan 10, 2026 Completed: Jan 8, 2026 (2 days early)
📅
10.1 days Total Age
⏱️
16.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 6, 2026
Visit 2 Jan 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 (current) Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 16.0 days stuck in "Closed"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
16.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RArnold - Dispatching to Carlos for 01/06

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25181135SA Scale serial number(s): G310895M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25181135SA Scale serial number(s): G310895M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25181135SA Scale serial number(s): G310895M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 1 GINC

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 1:52 PM
Work Order: WO-01327826
Type: Installation
Priority: PC
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled Dec 29, 10:59 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5d 21h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jan 6, 2:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏳ 2.0 business days
🚗
7x Travel Added Jan 7, 9:52 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 60, 1.25, 40
⏱️
Labor Added Jan 7, 10:20 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 7, 10:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
🚨 16.2 business days
⏱️
Labor Added Jan 30, 9:37 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 22d 11h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 12:53 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:03 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 9m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:10 PM
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Jan 6, 8:00 AM
Created
Dec 23, 1:52 PM
Invoice #
SM-253000

Work Details (9)

Name Type Status Qty Amount Date
WL-03057097 Travel Open 60 $0.00 Jan 7, 9:52 PM
WL-03057091 Labor Open 1.25 $0.00 Jan 7, 9:52 PM
WL-03057092 Labor Open 2 $230.00 Jan 7, 9:52 PM
WL-03057093 Labor Open 1 $250.00 Jan 7, 9:52 PM
WL-03057094 Expenses Open 1 $0.00 Jan 7, 9:52 PM
WL-03057095 Expenses Open 1 $0.00 Jan 7, 9:52 PM
WL-03057096 Travel Open 40 $0.00 Jan 7, 9:52 PM
WL-03057169 Labor Open 1 $0.00 Jan 7, 10:20 PM
WL-03084684 Labor Open 0.016666666666667 $38.00 Jan 30, 9:37 AM

Details