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← WO Overview

WO-01327859 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 EMERSON HOSPITAL — 133 OLD ROAD TO 9 ACRE COR, CONCORD MA, 01742

Dec 23, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (55 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
9d
▶ Clock Running
Status: Created
Dec 23 → Jan 7, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 9 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 7 Created ▶ Running 9 9
Jan 7 → Jan 7 Assigned ▶ Running 0 9
Jan 7 → Jan 8 Scheduled ▶ Running 1 10
Jan 8 → Jan 9 Tech On Site ▶ Running 1 11
Dispatch 12.5d
Coordinators 2.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
12.5 days
Over SLA
Coordinators
2.0 days
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 9, 2026 (81 days early)
📅
10.9 days Total Age
⏱️
15.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 (current) Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 15.0 days stuck in "Closed"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.5d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
15.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed installation of two Panda Warmers with accessories.
🔍 Technician Findings
Completed installation of two Panda Warmers with accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER - PBW25509746SA,PBW25509747SA ASSY-LAU, PANDA IN-BED SCALE, Finished g- P313131L,P313144L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 2 PANDA

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:50 PM
Work Order: WO-01327859
Type: Installation
Priority: PC
⚠️ 10.0 business days
👷
▶
4 Technician Assigned Jan 7, 7:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 14d 16h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-08T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Jan 8, 3:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
▶
2 7x Labor Added Jan 8, 10:19 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 54m, 0m
🚨 15.2 business days
⏱️
▶
2 Labor Added Jan 30, 9:40 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 21d 11h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 11:29 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 1h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 3h 44m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 9.5 business days (threshold: 4.0 business hours)
Exceeded by 9.0 business days
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 8, 8:00 AM
Created
Dec 23, 2:50 PM
Invoice #
SM-253000

Work Details (8)

Name Type Status Qty Amount Date
WL-03058709 Labor Open 0.5 $0.00 Jan 8, 10:19 PM
WL-03058710 Labor Open 4 $360.00 Jan 8, 10:19 PM
WL-03058711 Labor Open 1.5 $250.00 Jan 8, 10:19 PM
WL-03058712 Expenses Open 1 $0.00 Jan 8, 10:19 PM
WL-03058713 Expenses Open 1 $0.00 Jan 8, 10:19 PM
WL-03058714 Travel Open 15 $0.00 Jan 8, 10:19 PM
WL-03058715 Travel Open 52 $0.00 Jan 8, 10:19 PM
WL-03084696 Labor Open 0.016666666666667 $38.00 Jan 30, 9:40 AM

Details