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WO-01328615 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK — 1 ROBERT WOOD JOHNSON PL, NEW BRUNSWICK NJ, 08901

Dec 31, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (7 biz days late)
Active: 27 biz days
🕐 Clock stopped: Canceled (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
24d
▶ Clock Running
Status: Entered
Jan 6 → Feb 10, 2026
24 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 31, 2025 Canceled: Feb 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 6 Scheduled ▶ Running 3 3
Jan 6 → Feb 10 Entered ▶ Running 24 27
Dispatch 24.3d
Coordinators 3.5d
✗ SLA Missed
Dispatch
24.3 days
Over SLA
Coordinators
3.5 days
Over SLA
Created: Dec 31, 2025 Due: Jan 31, 2026 Completed: Feb 10, 2026 (9 days late)
📅
27.6 days Total Age
⏱️
24.3d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 (current) Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
Canceled • 63 days old
🚨
Primary Delay 24.3 days stuck in "Entered"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.3d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - WO not needed

01/06/2026 Mklose Cancellation request, Shady and Devon that they were finishing them up so Philmon wasn’t able to work on any of them.

12/31/2025 RArnold -Dispatching to Philmon for 01/02

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA,TAB25501017SA,TAB25501022SA,TAB25501040SA,TAB25501054SA,TAB25501055SA,TAB25501057SA,TAB25501059SA,TAB25501060SA Scale serial number(s): G313093M,G313088M,G314497M,G314493M,G313089M,G313091M,G314496M,G314492M,G314509M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GE MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
⚠️ 7.0 business days
📋
Work Order Created Dec 31, 2:29 PM
Work Order: WO-01328615
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 31, 2:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8m
⏳ 4.0 business days
🆕
Status: Entered by Megan Klose Jan 6, 4:35 PM
From: Scheduled
To: Entered
Duration in Previous: 6d 1h
🚨 24.9 business days
🚫
Status: Canceled by Rebecca Arnold Feb 10, 9:17 AM
From: Entered
To: Canceled
Duration in Previous: 34d 16h

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Entered
Duration: 24.3 business days (threshold: 4.0 business hours)
Exceeded by 23.8 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 31, 2:29 PM
Invoice #
N/A

Details