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WO-01327858 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 OISHEI CHILDRENS OUTPATIENT CENTER — 1001 MAIN ST, BUFFALO NY, 14203-1013

Dec 23, 2025 → Jan 16, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
17 biz days remaining
Active: 48 biz days
7d
▶ Clock Running
Status: Created
Dec 23 → Jan 5, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 16, 2026
9 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
9d
▶ Clock Running
Status: Closed
Jan 16 → Jan 30, 2026
9 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: L2 Screening
Jan 30 → Feb 24, 2026
16 business days (counted)
Running total: 41 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 23, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 5 Created ▶ Running 7 7
Jan 5 → Jan 5 Assigned ▶ Running 0 7
Jan 5 → Jan 16 Scheduled ▶ Running 9 16
Jan 16 → Jan 16 Completed ▶ Running 0 16
Jan 16 → Jan 30 Closed ▶ Running 9 25
Jan 30 → Feb 24 L2 Screening ▶ Running 16 41
Feb 24 → Mar 5 L2 Review ▶ Running 7 48
Dispatch 24.5d
Coordinators 9.4d
Field Work 0.0d
On Track
Dispatch
24.5 days
Over SLA
Coordinators
9.4 days
Over SLA
Field Work
0.0 days
Created: Dec 23, 2025 Due: Mar 31, 2026 (26 days left)
📅
16.5 days Total Age
⏱️
17.0d in L2 Screening Longest Stage
🔄
6 transitions Status Changes
⚠️
39.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 (current) L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
L2 Review • 71 days old
🚨
Primary Delay 17.0 days stuck in "L2 Screening"
⏱️
Total Delay 39.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.5d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.6d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/05/2026 RFosbury - Scheduled Rodney C for Jan 12th

🔧 Work Performed
MIC Installation Giraffe Omni Bed Care Station
🔍 Technician Findings
Both units are down due to failed Password attempts. Scale could not be calibrates could access Service mode. GE will replace main board. Ticket# 1-556981833617 for SN# TAB25521000SA and Ticket# 1-556982132513 SN# TAB25521002SA.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2082844-001-01405213 (GIRAFFE OMNIBED CARESTATION CS1) / TAB25521000SA, TAB25521002SA M1125056 (ASSY-LAU, GIRAFFE IN-BED SCALE, Finished good - Buy) / G311081M, G311082M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 2 GIRAFFE OMNIBED CARESTATION

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:47 PM
Work Order: WO-01327858
Type: Installation
Priority: PC
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 5, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 13d 1h
🗓️
▶
2 Status: Scheduled Jan 5, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000, 2026-01-12T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
8x Labor Added Jan 14, 6:47 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6.5, 0.5, 1, 310
⏳ 2.7 business days
✔️
▶
2 Status: Completed Jan 16, 2:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
🚨 10.0 business days
⏱️
Labor Added Jan 30, 9:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 13d 19h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 3h

Bottlenecks

Entered
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 9.6 business days (threshold: 1.0 business days)
Exceeded by 8.6 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 12, 8:00 AM
Created
Dec 23, 2:47 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03065355 Labor Open 6.5 $450.00 Jan 14, 6:47 PM
WL-03065356 Labor Open 5 $460.00 Jan 14, 6:47 PM
WL-03065357 Labor Open 0.5 $0.00 Jan 14, 6:47 PM
WL-03065358 Expenses Open 1 $180.19 Jan 14, 6:47 PM
WL-03065359 Expenses Open 1 $0.00 Jan 14, 6:47 PM
WL-03065360 Expenses Open 1 $0.00 Jan 14, 6:47 PM
WL-03065361 Travel Open 310 $0.00 Jan 14, 6:47 PM
WL-03065362 Travel Open 10 $0.00 Jan 14, 6:47 PM
WL-03084680 Labor Open 0.016666666666667 $38.00 Jan 30, 9:35 AM

Details