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← WO Overview

WO-01327781 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 AKRON GENERAL HEALTH AND WELLNESS CENTER BATH — 4125 MEDINA RD, AKRON OH, 44333

Dec 23, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (56 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Incomplete
Jan 5 → Jan 8, 2026
3 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 23, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Dec 24 Scheduled ▶ Running 1 1
Dec 24 → Dec 24 Entered ▶ Running 0 1
Dec 24 → Dec 30 Ready for Scheduling ▶ Running 3 4
Dec 30 → Dec 30 Scheduled ▶ Running 0 4
Dec 30 → Dec 30 Entered ▶ Running 0 4
Dec 30 → Dec 31 Scheduled ▶ Running 1 5
Dec 31 → Dec 31 Completed ▶ Running 0 5
Dec 31 → Dec 31 Closed ▶ Running 0 5
Dec 31 → Jan 5 L2 Screening ▶ Running 2 7
Jan 5 → Jan 8 Incomplete ▶ Running 3 10
Dispatch 3.2d
Coordinators 6.3d
Incomplete 3.3d (excluded)
Billing 2.6d
✓ SLA Met
Dispatch
3.2 days
Over SLA
Coordinators
6.3 days
Over SLA
Incomplete (excluded from total)
3.3 days
Billing
2.6 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 8, 2026 (82 days early)
📅
10.9 days Total Age
⏱️
16.0d in L2 Review Longest Stage
🔄
13 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 (current) Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with minor delays
Invoiced • 71 days old
🚨
Primary Delay 16.0 days stuck in "L2 Review"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
Incomplete
3.3d
L2 Review
16.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 DMalloy - Moving from Paul to Eric to be onsite on Monday 12/29/2025 with Fanfan.  


12/23/2025 DMalloy - DispatchIng to FSE Eric to be onsite with FSE Paul on next week for the Installation of the Cleveland clinic devices.  

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25509736SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC INSTALLATION - 1 PANDA WARMERS

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:39 AM
Work Order: WO-01327781
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 23, 1:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T05:00:00.000+0000, 2025-12-29T00:00:00.000+0000, 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1h 56m
⏳ 2.0 business days
🆕
▶
2 Status: Entered Dec 24, 3:41 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Deon Malloy
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 30, 9:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T05:00:00.000+0000, 2025-12-30T00:00:00.000+0000, 2025-12-30T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 17h
🆕
▶
4 Status: Entered Dec 30, 10:27 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T05:00:00.000+0000, 2025-12-30T00:00:00.000+0000, 2025-12-30T13:00:00.000+0000
⏱️
3x Labor Added Dec 30, 7:15 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 85
✔️
Status: Completed by Paul Mccormish Dec 30, 7:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 8m, 0m
⏱️
▶
2 Labor Added Dec 31, 10:07 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 14h 29m
⏳ 3.0 business days
⚠️
Status: Incomplete by Sean Currie Jan 5, 4:45 PM
From: L2 Screening
To: Incomplete
Duration in Previous: 5d 6h
⏳ 3.9 business days
✔️
Status: Completed by Paul Mccormish Jan 8, 6:58 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 3d 2h, 0m
👀
Status: L2 Review by Sean Currie Jan 9, 9:22 AM
From: Closed
To: L2 Review
Duration in Previous: 14h 24m
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:06 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 24d 4h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 30, 8:00 AM
Created
Dec 23, 11:39 AM
Invoice #
SM-253000

Work Details (4)

Name Type Status Qty Amount Date
WL-03050349 Labor Open 1.5 $250.00 Dec 30, 7:15 PM
WL-03050350 Labor Open 2.5 $180.00 Dec 30, 7:15 PM
WL-03050351 Travel Open 85 $0.00 Dec 30, 7:15 PM
WL-03051375 Labor Open 0.016666666666667 $38.00 Dec 31, 10:07 AM

Details