Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327839 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK — 1 ROBERT WOOD JOHNSON PL, NEW BRUNSWICK NJ, 08901

Dec 23, 2025 → Feb 6, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
⚠ 37 biz days overdue
Active: 48 biz days
5d
▶ Clock Running
Status: Created
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 4, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 4 → Jan 7, 2026
3 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Closed
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 10 of ? biz days used
13d
▶ Clock Running
Status: Ready to Bill
Jan 8 → Jan 28, 2026
13 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: L2 Review
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Closed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 30 of ? biz days used
5d
▶ Clock Running
Status: L2 Review
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 35 of ? biz days used
13d
▶ Clock Running
Status: Ready to Bill
Feb 16 → Mar 5, 2026
13 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 23, 2025 Today
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 31 Created ▶ Running 5 5
Dec 31 → Jan 4 Scheduled ▶ Running 1 6
Jan 4 → Jan 7 Incomplete ▶ Running 3 9
Jan 7 → Jan 7 Completed ▶ Running 0 9
Jan 7 → Jan 8 Closed ▶ Running 1 10
Jan 8 → Jan 28 Ready to Bill ▶ Running 13 23
Jan 28 → Jan 28 Billing Review ▶ Running 0 23
Jan 28 → Feb 2 L2 Screening ▶ Running 3 26
Feb 2 → Feb 3 L2 Review ▶ Running 1 27
Feb 3 → Feb 4 WO Correction Needed ▶ Running 1 28
Feb 4 → Feb 6 Incomplete ▶ Running 2 30
Feb 6 → Feb 6 Closed ▶ Running 0 30
Feb 6 → Feb 16 L2 Review ▶ Running 5 35
Feb 16 → Mar 5 Ready to Bill ▶ Running 13 48
Dispatch 9.6d
Coordinators 1.5d
Field Work 0.0d
Incomplete 5.3d (excluded)
Billing 14.4d
⚠ Overdue
Dispatch
9.6 days
Over SLA
Coordinators
1.5 days
Field Work
0.0 days
Incomplete (excluded from total)
5.3 days
Billing
14.4 days
Over SLA
Created: Dec 23, 2025 Due: Jan 10, 2026 (54 days overdue)
📅
30.6 days Total Age
⏱️
13.8d in Ready to Bill Longest Stage
🔄
13 transitions Status Changes
⚠️
21.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 2, 2026
Visit 2 Jan 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 (current) Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
Ready to Bill • 71 days old
🚨
Primary Delay 13.8 days stuck in "Ready to Bill"
⏱️
Total Delay 21.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.6d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Incomplete
5.3d
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
L2 Screening
4.0d / 1.0d SLA
L2 Review
7.4d
WO Correction Needed
0.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RArnold -Dispatching to Shady for 01/02

🔧 Work Performed
FSE ,Uncrate/unbox and Installed 6 Omni beds and accessories
🔍 Technician Findings
9 Giraffe Omnibes and accessories
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA,TAB25501017SA,TAB25501022SA,TAB25501040SA,TAB25501054SA,TAB25501055SA,TAB25501057SA,TAB25501059SA,TAB25501060SA Scale serial number(s): G313093M,G313088M,G314497M,G314493M,G313089M,G313091M,G314496M,G314492M,G314509M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GE MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:13 PM
Work Order: WO-01327839
Type: Installation
Priority: PC
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Dec 31, 2:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8d 0h
⏳ 2.0 business days
⏱️
6x Labor Added Jan 2, 10:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 10, 35
💵
Expenses Added Jan 2, 11:32 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.1 business days
⚠️
Status: Incomplete by Shady Messak Jan 4, 12:14 AM
From: Scheduled
To: Incomplete
Duration in Previous: 3d 9h
⏳ 2.0 business days
⏱️
6x Labor Added Jan 6, 6:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 7, 2, 35
✔️
▶
2 Status: Completed Jan 6, 9:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
🚨 14.0 business days
💵
▶
2 Status: Billing Review Jan 28, 9:20 AM
Status: Billing Review → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Billing Review
To: L2 Screening
Duration in Previous: 2m
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 3:55 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 6h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 3, 3:10 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 23h 14m
⚠️
Status: Incomplete by Shady Messak Feb 3, 7:56 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 45m
⏳ 3.5 business days
🏁
Status: Closed by Shady Messak Feb 6, 9:04 AM
From: Incomplete
To: Closed
Duration in Previous: 2d 13h
👀
Status: L2 Review by Sean Currie Feb 6, 10:08 AM
From: Closed
To: L2 Review
Duration in Previous: 1h 4m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 16, 10:31 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: L2 Review
To: Ready to Bill
Duration in Previous: 10d 0h

Bottlenecks

Entered
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Jan 2, 8:00 AM
Created
Dec 23, 2:13 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03053012 Labor Open 1 $0.00 Jan 2, 10:22 PM
WL-03053013 Labor Open 10 $1,000.00 Jan 2, 10:22 PM
WL-03053014 Labor Open 1 $100.00 Jan 2, 10:22 PM
WL-03053015 Expenses Open 1 $0.00 Jan 2, 10:22 PM
WL-03053016 Travel Open 35 $0.00 Jan 2, 10:22 PM
WL-03053017 Travel Open 35 $0.00 Jan 2, 10:22 PM
WL-03053030 Expenses Open 1 $0.00 Jan 2, 11:32 PM
WL-03055422 Labor Open 1 $100.00 Jan 6, 6:28 PM
WL-03055423 Labor Open 7 $1,140.00 Jan 6, 6:28 PM
WL-03055424 Labor Open 2 $0.00 Jan 6, 6:28 PM
WL-03055425 Expenses Open 1 $0.00 Jan 6, 6:28 PM
WL-03055426 Travel Open 35 $0.00 Jan 6, 6:28 PM
WL-03055427 Travel Open 35 $0.00 Jan 6, 6:28 PM
WL-03106936 Labor Open 0.016666666666667 $38.00 Feb 16, 10:31 AM

Details