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WO-01327783 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HENRY FORD GENESYS HOSPITAL — 1 GENESYS PKWY, GRAND BLANC MI, 48439-8065

Dec 23, 2025 → Jan 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (60 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Jan 3, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0
Dec 23 → Jan 2 Scheduled ▶ Running 6 6
Jan 2 → Jan 3 Tech On Site ▶ Running 0 6
Dispatch 2.2d
Coordinators 6.7d
Field Work 0.8d
Billing 2.6d
✓ SLA Met
Dispatch
2.2 days
Over SLA
Coordinators
6.7 days
Over SLA
Field Work
0.8 days
Billing
2.6 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 3, 2026 (87 days early)
📅
6.9 days Total Age
⏱️
19.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 (current) Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 19.0 days stuck in "Closed"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
19.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.2d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 DMalloy -Delivery date for this device delayed and changed to 12/30. rescheduled for FSE Bennet to complete on 1/02/2026 


12/23/2025 DMalloy - Dispatched for FSE Bennet Dartey to be on site on Friday 12/26/2025 for the installation of the FOUR Devices.  

🔧 Work Performed
Panda iRes Warmer PANDA Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25509741SA,PBW25509743SA,PBW25509740SA,PBW25509742SA Scale serial number(s): P315456L,P315458L,P315457L,P315455L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 4 PANDA WARMERS

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:42 AM
Work Order: WO-01327783
Type: Installation
Priority: PC
📅
3 Dispatch Scheduled Dec 23, 1:10 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1h 27m
📅
Dispatch Scheduled by Deon Malloy Dec 23, 1:15 PM
Scheduled For: 2025-12-26T13:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 29, 12:31 PM
Scheduled For: 2026-01-02T13:00:00.000+0000, 2026-01-07T13:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Bennet Dartey Jan 2, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
6x Labor Added Jan 2, 7:34 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 1, 280
✔️
Status: Completed by Bennet Dartey Jan 2, 8:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 14m, 0m
🚨 19.5 business days
⏱️
2 Labor Added Jan 30, 9:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 27d 13h
2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 12:44 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:01 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 17m
3.0 business days
📨
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 2, 8:00 AM
Created
Dec 23, 11:42 AM
Invoice #
SM-253000

Work Details (7)

Name Type Status Qty Amount Date
WL-03052879 Labor Open 4 $450.00 Jan 2, 7:34 PM
WL-03052880 Labor Open 4 $720.00 Jan 2, 7:34 PM
WL-03052881 Labor Open 4 $0.00 Jan 2, 7:34 PM
WL-03052882 Expenses Open 1 $0.00 Jan 2, 7:34 PM
WL-03052883 Travel Open 280 $0.00 Jan 2, 7:34 PM
WL-03052884 Travel Open 280 $0.00 Jan 2, 7:34 PM
WL-03084690 Labor Open 0.016666666666667 $38.00 Jan 30, 9:39 AM

Details