Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (60 biz days early)
🕐 Clock stopped: Invoiced (Jan 3, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 23, 2025
Invoiced: Jan 3, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 23 → Dec 23
Created
▶ Running
0
0
Dec 23 → Jan 2
Scheduled
▶ Running
6
6
Jan 2 → Jan 3
Tech On Site
▶ Running
0
6
Dispatch
2.2 days
Over SLA
Coordinators
6.7 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 23, 2025
Due: Mar 31, 2026
Completed: Jan 3, 2026 (87 days early)
⏱️
19.0d in Closed
Longest Stage
🔄
7 transitions
Status Changes
⚠️
25.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00553649
need due date
Closed
Work Orders from this Case (31)
WO-01327779
Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781
Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 (current)
Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790
L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793
L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798
Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808
L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809
Entered
Installation
Created: Dec 23, 2025
WO-01327810
Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812
Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814
Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815
Entered
Installation
Created: Dec 23, 2025
WO-01327826
Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828
Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832
Entered
Installation
Created: Dec 23, 2025
WO-01327834
Entered
Installation
Created: Dec 23, 2025
WO-01327837
Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839
Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841
L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843
Entered
Installation
Created: Dec 23, 2025
WO-01327844
L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846
Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847
Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851
Entered
Installation
Created: Dec 23, 2025
WO-01327854
Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858
L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859
Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860
Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614
Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615
Canceled
Installation
Created: Dec 31, 2025
WO-01355034
Canceled
Installation
Created: Mar 3, 2026
🚨
Primary Delay
19.0 days stuck in "Closed"
⏱️
Total Delay
25.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.7d
/ 2.0d SLA
Tech On Site
0.8d
/ 1.0d SLA
L2 Screening
2.0d
/ 1.0d SLA
Ready to Bill
2.6d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (14)
📧 Case Activity (1)
🔒
Internal CSA Notes
12/29/2025 DMalloy -Delivery date for this device delayed and changed to 12/30. rescheduled for FSE Bennet to complete on 1/02/2026
12/23/2025 DMalloy - Dispatched for FSE Bennet Dartey to be on site on Friday 12/26/2025 for the installation of the FOUR Devices.
🔧
Work Performed
Panda iRes Warmer PANDA Installation
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25509741SA,PBW25509743SA,PBW25509740SA,PBW25509742SA
Scale serial number(s): P315456L,P315458L,P315457L,P315455L
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞
Call Description
GE MIC Installation - 4 PANDA WARMERS
📅
WO-01327783 - Installation - Panda iRes Warmer - GRAND BLANC - HENRY FORD GENESYS HOSPITAL
Jan 2, 2026 8:00am – 12:00pm
Work Order: WO-01327783
Account: GE Healthcare FMI
Customer Case Number: 1-556771256077
Location: HENRY FORD GENESYS HOSPITAL
Address: 1 GENESYS PKWY, GRAND BLANC, MI 48439-8065
Manufacturer: GE Healthcare
Model #: Panda iRes Warmer
Serial #: PANDA - Multiple IPs
Contact Name: Darci Altrock
MSG
Shipment Notif_ HENRY FORD GENESYS HOSPITAL GON 5650870 _PO# 120180000317540 (3)
Dec 23, 2025
PDF
Giraffe and Panda Bedded Warmer_PBW25509740SA
Jan 2, 2026
PDF
Giraffe and Panda Bedded Warmer_PBW25509742SA
Jan 2, 2026
JPG
P315455L_Scale
Jan 2, 2026
JPG
PBW25509743SA_Product Serial Number
Jan 2, 2026
PDF
Giraffe and Panda Bedded Warmer_PBW25509741SA
Jan 2, 2026
PDF
Giraffe and Panda Bedded Warmer_PBW25509743SA
Jan 2, 2026
EXCEL_X
HENRY FORD GENESYS HOSPITAL_ MIC SR Debrief Form
Jan 2, 2026
JPG
PBW25509740SA_Product Serial Number
Jan 2, 2026
JPG
P315458L_Scale
Jan 2, 2026
JPG
P315456L_Scale
Jan 2, 2026
JPG
P315457L_Scale
Jan 2, 2026
JPG
PBW25509741SA_Product Serial Number
Jan 2, 2026
JPG
PBW25509742SA_Product Serial Number
Jan 2, 2026
Case #00553649 – need due date
Status: Closed | Priority: Standard
💬
Case Comment
Internal
Dec 23, 2025 2:55pm
WOs created from the location
Timeline
📞
Case Number:
00553649
Subject:
need due date
Status:
Closed
📋
Work Order:
WO-01327783
Type:
Installation
Priority:
PC
📅
👷
Technician:
Bennet O Dartey
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
1h 27m
📅
Scheduled For:
2025-12-26T13:00:00.000+0000
📅
Scheduled For:
2026-01-02T13:00:00.000+0000, 2026-01-07T13:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
9d 23h
⏱️
Type:
Labor, Expenses, Travel
Status:
Open
Qty:
4, 1, 280
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
7h 14m, 0m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
27d 13h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
3d 3h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
1h 17m
📨
🧾
Invoice Number:
SM-253000
Bottlenecks
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
ℹ️ Work Order Details
Technician
Bennet O Dartey
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-03052879
Labor
Open
4
$450.00
Jan 2, 7:34 PM
WL-03052880
Labor
Open
4
$720.00
Jan 2, 7:34 PM
WL-03052881
Labor
Open
4
$0.00
Jan 2, 7:34 PM
WL-03052882
Expenses
Open
1
$0.00
Jan 2, 7:34 PM
WL-03052883
Travel
Open
280
$0.00
Jan 2, 7:34 PM
WL-03052884
Travel
Open
280
$0.00
Jan 2, 7:34 PM
WL-03084690
Labor
Open
0.016666666666667
$38.00
Jan 30, 9:39 AM