12/30/2025 Cever dispatched to FSE per confirmation email for Jan 8th
🔧Work Performed
Completed installation of two Panda Warmers and accessories.
🔍Technician Findings
Completed installation of two Panda Warmers and accessories.
⚠️Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):
PANDA IRES WARMER - PBW25519793SA,PBW25519799SA
ASSY-LAU, PANDA IN-BED SCALE, Finished g - P313130L,P313142L
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞Call Description
GE MIC Installation - 2 PANDA
📅
WO-01327854 - Installation - Panda iRes Warmer - CAMBRIDGE - MOUNT AUBURN HOSPITAL
Jan 7, 2026 7:00pm – 7:00pm
Work Order: WO-01327854
Account: GE Healthcare FMI
Customer Case Number:
Location: MOUNT AUBURN HOSPITAL
Address: 330 MOUNT AUBURN ST, CAMBRIDGE, MA 02138
Manufacturer: GE Healthcare
Model #: Panda iRes Warmer
Serial #: PANDA - Multiple IPs
Contact Name: Nora Fortin
Contact Phone: 603-502-9256
Cont
MSG
Shipment Notif MOUNT AUBURN HOSPITAL GON 5652510 PO# 2536020026496
Dec 30, 2025
UNKNOWN
Scale_P313130L
Jan 8, 2026
PDF
MIC Install Checklist_Panda_Baby_Warmer_PBW25519799SA_01082026
Jan 8, 2026
EXCEL_X
MIC DEBRIEF FORM PANDA WARMERS -MT. AUBURN HOSPITAL
Jan 8, 2026
PDF
MIC Install Checklist_Panda_Baby_Warmer_PBW25519793SA_01082026
Jan 8, 2026
UNKNOWN
PBW25519793SA_Product_Label_Pic
Jan 8, 2026
UNKNOWN
PBW25519799SA_Product_Label_Pic
Jan 8, 2026
UNKNOWN
Scale_P313142L
Jan 8, 2026
Case #00553649 – need due date
Status: Closed | Priority: Standard
💬Case Comment
Internal Dec 23, 2025 2:55pm
WOs created from the location
Timeline
📞
Case Linked Dec 22, 4:16 PM
Case Number:00553649
Subject:need due date
Status:Closed
📋
Work Order Created Dec 23, 2:38 PM
Work Order:WO-01327854
Type:Installation
Priority:PC
⚠️5.0 business days
👷
▶
2
Technician Assigned Dec 30, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Entered
To:Assigned
Duration in Previous:6d 19h
📅
▶
2
Dispatch Scheduled Dec 30, 11:41 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From:Assigned
To:Scheduled
Duration in Previous:1h 26m
⚠️7.0 business days
🔧
Status: Tech On Site by Joseph NuovoJan 8, 8:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 20h
⏱️
4x Labor Added Jan 8, 9:43 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:2, 4.5, 1, 49
🚗
▶
2
Status: Tech Off Site Jan 8, 10:11 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From:Completed
To:Closed
Duration in Previous:0m
🚨15.2 business days
⏱️
Labor Added Jan 30, 9:37 AM
Type:Labor
Status:Open
Qty:0.016666666666667
🔍
Status: L2 Screening by Timothy AmburgeyJan 30, 9:44 AM
From:Closed
To:L2 Screening
Duration in Previous:21d 11h
⏳3.0 business days
👀
Status: L2 Review by Sean CurrieFeb 3, 11:17 AM
From:L2 Screening
To:L2 Review
Duration in Previous:4d 1h
📄
Status: Ready to Bill by Timothy AmburgeyFeb 3, 3:13 PM
From:L2 Review
To:Ready to Bill
Duration in Previous:3h 56m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-253000
Bottlenecks
Entered
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)