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WO-01327860 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BRONXCARE HEALTH SYSTEM — 1276 FULTON AVE, BRONX NY, 104576

Dec 23, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Jan 28, 2026)
19d
▶ Clock Running
Status: Created
Dec 23 → Jan 22, 2026
19 business days (counted)
Running total: 19 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 22 Created ▶ Running 19 19
Jan 22 → Jan 27 Scheduled ▶ Running 3 22
Jan 27 → Jan 28 Tech On Site ▶ Running 1 23
Jan 28 → Jan 28 Completed ▶ Running 0 23
Dispatch 21.5d
Coordinators 3.3d
Field Work 0.5d
Billing 2.6d
✓ SLA Met
Dispatch
21.5 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
0.5 days
Billing
2.6 days
Over SLA
Created: Dec 23, 2025 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
22.8 days Total Age
⏱️
19.5d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
24.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 (current) Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 19.5 days stuck in "Entered"
⏱️
Total Delay 24.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
19.5d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 RArnold -dispatching to Carlos for 01/27

🔧 Work Performed
BioMed was unable to locate device.
🔍 Technician Findings
BioMed was unable to locate device.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25490005 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
GE MIC Installation - 1 COROMETRICS 170

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:54 PM
Work Order: WO-01327860
Type: Installation
Priority: PC
🚨 20.0 business days
📅
▶
3 Dispatch Scheduled Jan 22, 4:40 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 30d 1h
⏳ 3.9 business days
🔧
Status: Tech On Site by Carlos Puebla Jan 27, 5:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
4x Labor Added Jan 27, 9:12 PM
Type: Labor
Status: Open
Qty: 1.5
🚗
4x Travel Added Jan 27, 9:21 PM
Type: Travel, Expenses
Status: Open
Qty: 16
⏱️
▶
3 Labor Added Jan 27, 9:36 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 4h 6m
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
⏱️
Labor Added Jan 30, 9:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 12h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 1:57 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 4h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:04 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 7m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 19.5 business days (threshold: 4.0 business hours)
Exceeded by 19.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Jan 27, 8:00 AM
Created
Dec 23, 2:54 PM
Invoice #
SM-253000

Work Details (10)

Name Type Status Qty Amount Date
WL-03080990 Labor Open 1.5 $0.00 Jan 27, 9:12 PM
WL-03080987 Labor Open 1.5 $0.00 Jan 27, 9:12 PM
WL-03080988 Labor Open 1 $100.00 Jan 27, 9:12 PM
WL-03080989 Labor Open 1 $0.00 Jan 27, 9:12 PM
WL-03081007 Travel Open 16 $0.00 Jan 27, 9:21 PM
WL-03081005 Expenses Open 1 $0.00 Jan 27, 9:21 PM
WL-03081006 Expenses Open 1 $0.00 Jan 27, 9:21 PM
WL-03081008 Travel Open 16 $0.00 Jan 27, 9:21 PM
WL-03081016 Labor Open 0.5 $100.00 Jan 27, 9:36 PM
WL-03084676 Labor Open 0.016666666666667 $38.00 Jan 30, 9:33 AM

Details