Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327798 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BAPTIST HEALTH DEACONESS MADISONVILLE INC — 900 HOSPITAL DR, MADISONVILLE KY, 42431

Dec 23, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (52 biz days early)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Jan 14, 2026)
8d
▶ Clock Running
Status: Created
Dec 23 → Jan 6, 2026
8 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 12, 2026
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Completed
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 6 Created ▶ Running 8 8
Jan 6 → Jan 12 Scheduled ▶ Running 4 12
Jan 12 → Jan 12 Tech On Site ▶ Running 0 12
Jan 12 → Jan 14 Completed ▶ Running 2 14
Dispatch 10.9d
Coordinators 4.4d
Field Work 1.8d
Billing 1.5d
✓ SLA Met
Dispatch
10.9 days
Over SLA
Coordinators
4.4 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 14, 2026 (76 days early)
📅
14.0 days Total Age
⏱️
12.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 (current) Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 12.0 days stuck in "Closed"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.9d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
12.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/06/2026 DMalloy -Estimated Delivery date for this device is today. Dispatched to have FSE Jackson Reeves Install on Monday 1/12/2026. 

🔧 Work Performed
GE Omnibed Serial Number: TAB25511057SA Scale Serial Number: G310919M Bililight Serial Number: QAAE60053 The other scheduled unit could not be installed as the unit was returned due to damage on the unit's side panels. A replacement will be installed when scheduled with the site.
🔍 Technician Findings
One device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25511046SA,TAB25511057SA Scale serial number(s): G310919M,G310920M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 2 GIRAFFE OMNIBED CARESTATION - 2 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:58 AM
Work Order: WO-01327798
Type: Installation
Priority: PC
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 6, 4:05 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 14d 4h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-12T00:00:00.000+0000, 2026-01-12T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jan 6, 4:11 PM
Scheduled For: 2026-01-12T13:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Jan 9, 2:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Jackson Reeves Jan 12, 1:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
7x Labor Added Jan 12, 6:31 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 1, 0.75, 0.25, 275
✔️
Status: Completed by Jackson Reeves Jan 12, 6:50 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 16m
⏳ 1.6 business days
🏁
Status: Closed by Jackson Reeves Jan 13, 7:56 PM
From: Completed
To: Closed
Duration in Previous: 1d 1h
🚨 12.5 business days
⏱️
▶
2 Labor Added Jan 30, 9:40 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16d 13h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 4:35 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 6h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 22h 37m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:09 PM
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Jan 12, 8:00 AM
Created
Dec 23, 11:58 AM
Invoice #
SM-253000

Work Details (10)

Name Type Status Qty Amount Date
WL-03059802 Expenses Open 1 $0.00 Jan 9, 2:38 PM
WL-03059803 Expenses Open 1 $143.58 Jan 9, 2:38 PM
WL-03062348 Labor Open 5 $450.00 Jan 12, 6:31 PM
WL-03062349 Labor Open 1 $230.00 Jan 12, 6:31 PM
WL-03062350 Labor Open 0.75 $0.00 Jan 12, 6:31 PM
WL-03062351 Labor Open 0.25 $0.00 Jan 12, 6:31 PM
WL-03062352 Expenses Open 1 $0.00 Jan 12, 6:31 PM
WL-03062353 Travel Open 275 $0.00 Jan 12, 6:31 PM
WL-03062354 Travel Open 2 $0.00 Jan 12, 6:31 PM
WL-03084695 Labor Open 0.016666666666667 $38.00 Jan 30, 9:40 AM

Details