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WO-01328614 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK — 1 ROBERT WOOD JOHNSON PL, NEW BRUNSWICK NJ, 08901

Dec 31, 2025 → Jan 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Jan 3, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 31, 2025 Tech Off Site: Jan 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 2 Scheduled ▶ Running 1 1
Jan 2 → Jan 3 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.5d
Field Work 0.8d
Billing 18.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
0.8 days
Billing
18.8 days
Over SLA
Created: Dec 31, 2025 Due: Jan 3, 2026 Completed: Jan 4, 2026 (on time)
📅
1.6 days Total Age
⏱️
18.8d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 (current) Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 18.8 days stuck in "Ready to Bill"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
18.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RArnold -Dispatching to Davon for 01/02

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA, TAB25501017SA, TAB25501022SA, TAB25501040SA, TAB25501054SA, TAB25501055SA, TAB25501057SA ,TAB25501059SA, TAB25501060SA Scale serial number(s): G313093M, G313088M, G314497M, G314493M, G313089M, G313091M, G314496M, G314492M, G314509M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA,TAB25501017SA,TAB25501022SA,TAB25501040SA,TAB25501054SA,TAB25501055SA,TAB25501057SA,TAB25501059SA,TAB25501060SA Scale serial number(s): G313093M,G313088M,G314497M,G314493M,G313089M,G313091M,G314496M,G314492M,G314509M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA,TAB25501017SA,TAB25501022SA,TAB25501040SA,TAB25501054SA,TAB25501055SA,TAB25501057SA,TAB25501059SA,TAB25501060SA Scale serial number(s): G313093M,G313088M,G314497M,G314493M,G313089M,G313091M,G314496M,G314492M,G314509M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GE MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
⚠️ 7.0 business days
📋
Work Order Created Dec 31, 2:29 PM
Work Order: WO-01328614
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 31, 2:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8m
⏳ 2.0 business days
🔧
Status: Tech On Site by Davon Cox Jan 2, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
🚗
Status: Tech Off Site by Davon Cox Jan 2, 10:34 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 6m
⏱️
6x Labor Added Jan 3, 12:31 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 10, 1.25, 35
✔️
▶
2 Status: Completed Jan 3, 11:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 8, 12:42 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
🚨 19.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27d 4h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:16 PM
Invoice Number: SM-253000

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 18.8 business days (threshold: 1.0 business days)
Exceeded by 17.8 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Davon Cox
Scheduled
Jan 2, 8:00 AM
Created
Dec 31, 2:29 PM
Invoice #
SM-253000

Work Details (7)

Name Type Status Qty Amount Date
WL-03053036 Labor Open 10 $570.00 Jan 3, 12:31 AM
WL-03053034 Labor Open 1.25 $0.00 Jan 3, 12:31 AM
WL-03053035 Labor Open 1.25 $100.00 Jan 3, 12:31 AM
WL-03053037 Travel Open 35 $0.00 Jan 3, 12:31 AM
WL-03053038 Travel Open 35 $0.00 Jan 3, 12:31 AM
WL-03053039 Expenses Open 1 $0.00 Jan 3, 12:32 AM
WL-03057578 Labor Open 6 $600.00 Jan 8, 12:42 PM

Details