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WO-01327844 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PENN STATE HEALTH LIME SPRING OUTPATIENT CENTER — 2221 NOLL DR, LANCASTER PA, 17603-7614

Dec 23, 2025 → Jan 14, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
17 biz days remaining
Active: 48 biz days
7d
▶ Clock Running
Status: Created
Dec 23 → Jan 5, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 14, 2026
7 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 14 of ? biz days used
11d
▶ Clock Running
Status: Closed
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: L2 Screening
Jan 30 → Feb 24, 2026
16 business days (counted)
Running total: 41 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 23, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 5 Created ▶ Running 7 7
Jan 5 → Jan 5 Assigned ▶ Running 0 7
Jan 5 → Jan 14 Scheduled ▶ Running 7 14
Jan 14 → Jan 14 Completed ▶ Running 0 14
Jan 14 → Jan 30 Closed ▶ Running 11 25
Jan 30 → Feb 24 L2 Screening ▶ Running 16 41
Feb 24 → Mar 5 L2 Review ▶ Running 7 48
Dispatch 24.6d
Coordinators 7.2d
On Track
Dispatch
24.6 days
Over SLA
Coordinators
7.2 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 (26 days left)
📅
14.6 days Total Age
⏱️
17.0d in L2 Screening Longest Stage
🔄
4 transitions Status Changes
⚠️
39.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 (current) L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
L2 Review • 71 days old
🚨
Primary Delay 17.0 days stuck in "L2 Screening"
⏱️
Total Delay 39.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.6d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Closed
11.7d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/05/2026 RFosbury - assign to Rick C for Jan 14th

🔧 Work Performed
Installation of 1 Coro 172 monitor and accessories.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): COROMETRICS 170 SERIES 172 / SNV25230005 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
GE MIC Installation - 1 CORO 172

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:21 PM
Work Order: WO-01327844
Type: Installation
Priority: PC
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 5, 5:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 2h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-14T05:00:00.000+0000, 2026-01-14T00:00:00.000+0000, 2026-01-14T13:00:00.000+0000
⚠️ 7.8 business days
⏱️
▶
2 7x Labor Added Jan 14, 1:38 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 20h, 0m
🚨 12.0 business days
⏱️
▶
2 Labor Added Jan 30, 9:41 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15d 20h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 11:44 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 2h

Bottlenecks

Entered
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Jan 14, 8:00 AM
Created
Dec 23, 2:21 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03064808 Labor Open 1.75 $0.00 Jan 14, 1:38 PM
WL-03064809 Labor Open 1 $75.00 Jan 14, 1:38 PM
WL-03064810 Labor Open 1.75 $250.00 Jan 14, 1:38 PM
WL-03064811 Expenses Open 1 $0.00 Jan 14, 1:38 PM
WL-03064812 Expenses Open 1 $0.00 Jan 14, 1:38 PM
WL-03064813 Travel Open 82 $0.00 Jan 14, 1:38 PM
WL-03064814 Travel Open 82 $0.00 Jan 14, 1:38 PM
WL-03084698 Labor Open 0.016666666666667 $38.00 Jan 30, 9:41 AM

Details