Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327847 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST JOSEPHS HOSPITAL HEALTH CENTER — 301 PROSPECT AVE, SYRACUSE NY, 13203-1807

Dec 23, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (2 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
3d
▶ Clock Running
Status: Created
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 6, 2026
5 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 29 Created ▶ Running 3 3
Dec 29 → Jan 6 Scheduled ▶ Running 5 8
Jan 6 → Jan 7 Tech On Site ▶ Running 1 9
Jan 7 → Jan 7 Tech Off Site ▶ Running 0 9
Jan 7 → Jan 7 Completed ▶ Running 0 9
Dispatch 6.6d
Coordinators 5.6d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
6.6 days
Over SLA
Coordinators
5.6 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 23, 2025 Due: Jan 10, 2026 Completed: Jan 7, 2026 (3 days early)
📅
8.8 days Total Age
⏱️
17.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 (current) Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 17.0 days stuck in "Closed"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
17.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/2/2025 JNuovo - Left voicemail for Brian Janz to confirm Tuesday's (Jan 6th) installation. 3154486270

🔧 Work Performed
Completed installation of one Giraffe Incubator and accessories.
🔍 Technician Findings
Completed installation of one Giraffe Incubator and accessories. Exam light was broken during shipping, replacement is pending, and in process.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25181136SA Scale serial number(s): G310892M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 1 GIRAFEE INCUBATOR CARESTATION - 1 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:30 PM
Work Order: WO-01327847
Type: Installation
Priority: PC
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 29, 2:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-06T06:00:00.000+0000, 2026-01-06T00:00:00.000+0000, 2026-01-06T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 5d 23h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Jan 6, 9:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
⏱️
6x Labor Added Jan 6, 8:38 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 2.75, 1, 139, 130
🚗
▶
2 Status: Tech Off Site Jan 6, 8:59 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
🚨 17.4 business days
⏱️
Labor Added Jan 30, 9:36 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 23d 12h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 11:09 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 1h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 4h 4m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 6, 9:00 AM
Created
Dec 23, 2:30 PM
Invoice #
SM-253000

Work Details (7)

Name Type Status Qty Amount Date
WL-03055609 Labor Open 2.5 $0.00 Jan 6, 8:38 PM
WL-03055610 Labor Open 2 $230.00 Jan 6, 8:38 PM
WL-03055611 Labor Open 2.75 $100.00 Jan 6, 8:38 PM
WL-03055612 Expenses Open 1 $0.00 Jan 6, 8:38 PM
WL-03055613 Travel Open 139 $0.00 Jan 6, 8:38 PM
WL-03055614 Travel Open 130 $0.00 Jan 6, 8:38 PM
WL-03084682 Labor Open 0.016666666666667 $38.00 Jan 30, 9:36 AM

Details