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WO-01327837 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MONMOUTH MEDICAL CENTER — 300 2ND AVE, LONG BRANCH NJ, 07740

Dec 23, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (2 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
4d
▶ Clock Running
Status: Created
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 4 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 7 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 7, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 30 Created ▶ Running 4 4
Dec 30 → Dec 30 Assigned ▶ Running 0 4
Dec 30 → Dec 30 Scheduled ▶ Running 0 4
Dec 30 → Dec 30 Entered ▶ Running 0 4
Dec 30 → Jan 5 Scheduled ▶ Running 3 7
Jan 5 → Jan 7 Tech On Site ▶ Running 2 9
Jan 7 → Jan 7 Completed ▶ Running 0 9
Dispatch 6.6d
Coordinators 4.4d
Field Work 2.6d
Billing 2.6d
✓ SLA Met
Dispatch
6.6 days
Over SLA
Coordinators
4.4 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 23, 2025 Due: Jan 10, 2026 Completed: Jan 7, 2026 (3 days early)
📅
9.2 days Total Age
⏱️
17.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
26.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 (current) Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 17.0 days stuck in "Closed"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.6d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
2.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
17.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 RArnold - Updated to Carlos

12/30/2025 Cever dispatched to FSE per Notes

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 - TAB25511021SA, TAB25511017SA OEM PART, Giraffe Blue Spot PT ENG, IEC -QAAE62038, QAAE62035 ASSY-LAU, GIRAFFE IN-BED SCALE, Finished- G314350M, G314362M LED EXAM LT SYSTEM IEC - 1128595030, 1128159019 See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
TAB25511017SA - the password did not work unable get into service mode. The other is ready for clinical use.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 -TAB25511021SA,TAB25511017SA OEM PART, Giraffe Blue Spot PT ENG, IEC -QAAE62038,QAAE62035 ASSY-LAU, GIRAFFE IN-BED SCALE, Finished-G314350M,G314362M LED EXAM LT SYSTEM IEC -1128595030,1128159019 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GE MIC Installation - 2 GOB - 2 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:10 PM
Work Order: WO-01327837
Type: Installation
Priority: PC
⏳ 4.9 business days
👷
▶
2 Technician Assigned Dec 30, 7:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 6d 17h
🗓️
▶
2 Status: Scheduled Dec 30, 7:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-05T13:00:00.000+0000
🆕
▶
3 Status: Entered Dec 30, 10:34 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jan 5, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
⏳ 2.0 business days
⏱️
10x Labor Added Jan 6, 10:46 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 6.25, 60
⏱️
Labor Added Jan 6, 11:22 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Jan 6, 11:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
🚨 17.1 business days
⏱️
Labor Added Jan 30, 9:38 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 23d 10h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 12:52 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:02 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 10m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:13 PM
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Jan 5, 8:00 AM
Created
Dec 23, 2:10 PM
Invoice #
SM-253000

Work Details (12)

Name Type Status Qty Amount Date
WL-03055761 Labor Open 1.5 $0.00 Jan 6, 10:46 PM
WL-03055762 Labor Open 6.25 $380.00 Jan 6, 10:46 PM
WL-03055763 Labor Open 1.5 $250.00 Jan 6, 10:46 PM
WL-03055764 Expenses Open 1 $0.00 Jan 6, 10:46 PM
WL-03055765 Expenses Open 1 $0.00 Jan 6, 10:46 PM
WL-03055766 Expenses Open 1 $0.00 Jan 6, 10:46 PM
WL-03055767 Expenses Open 1 $0.00 Jan 6, 10:46 PM
WL-03055768 Expenses Open 1 $0.00 Jan 6, 10:46 PM
WL-03055769 Travel Open 60 $0.00 Jan 6, 10:46 PM
WL-03055770 Travel Open 60 $0.00 Jan 6, 10:46 PM
WL-03055793 Labor Open 1.25 $0.00 Jan 6, 11:22 PM
WL-03084687 Labor Open 0.016666666666667 $38.00 Jan 30, 9:38 AM

Details